Take the Next Step in Your Career as an Operations Supervisor
Peridot Forte Solutions Consulting is proud to assist organizations in creating robust structures and frameworks to achieve high rates of organizational performance and profitability. Our client, a premier name in the beauty and wellness industry, is currently seeking a competent, driven, and experienced Operations Supervisor to oversee the day-to-day operations of their bustling salon.
This is an exciting opportunity for a natural leader with a passion for beauty and exceptional customer service. If you thrive in a dynamic environment and have a knack for keeping daily operations running seamlessly while fostering a positive team culture, this role is for you.
Key Responsibilities
- Oversee and coordinate the daily operations of the salon to ensure smooth and efficient service delivery.
- Supervise, coordinate, and support salon staff to maintain high standards of performance and professionalism.
- Welcome customers, understand their service needs, and direct them to the appropriate stylist or service section.
- Coordinate customer flow, appointments, and service schedules to minimise waiting time and ensure a positive customer experience.
- Handle customer enquiries and complaints professionally and escalate complex issues to management when necessary.
- Support salon staff during busy periods and provide hair styling or braiding services when required.
- Monitor staff attendance, punctuality, grooming, and compliance with salon procedures.
- Ensure the salon environment, equipment, and workstations are clean, organised, and properly maintained.
- Monitor the availability of salon supplies and communicate replenishment needs to management.
- Identify operational challenges and recommend practical solutions to improve efficiency and customer satisfaction.
- Maintain basic operational records and provide relevant updates to management.
Candidate Requirements
- First Degree in any related discipline.
- At least 1 year of experience in a supervisory, coordination, or leadership role.
- Demonstrated ability to lead and organize diverse teams.
- Good communication and interpersonal skills.
- Customer-focused with a friendly and professional attitude.
- Basic knowledge of record keeping and reporting.
- Ability to multitask and work independently with minimal supervision.
- Practical hair-making skills are considered a strong added advantage.
- Proximity to the Lekki axis is strongly preferred.
Method of Application
Interested and qualified candidates should send their applications and updated CVs to the designated recruitment email address provided below.
