Join Sun King as an Area Collections Executive (Reliever)

At Sun King (formerly Greenlight Planet), we are driven by a powerful mission: to bring reliable, clean, and affordable solar energy to the 1.8 billion people living without it. As the largest solar provider for off-grid homes across Africa and Asia, we proudly serve over 82 million customers in more than 40 countries. Our innovative PAYG (Pay-As-You-Go) products are transforming lives, and we're seeking dedicated professionals to help us continue our growth and impact.

About The Role

We are searching for a diligent and highly organized individual to join our dynamic Risk department as an Area Collections Executive (Reliever). In this pivotal field-based role, you will be instrumental in driving the success of our PAYG product collections. You will not only execute collection strategies but also provide invaluable insights and suggestions to enhance customer payments and overall satisfaction, ensuring our offerings consistently meet end-user expectations. This role offers a unique opportunity to directly impact our customers' financial well-being and contribute to the sustainable expansion of solar energy access.

What You Would Be Expected To Do

Strategic Portfolio Management: Proactively assess regional portfolio and repayment trends, developing and implementing daily, weekly, and monthly strategies to achieve superior collection rates from delinquent customers.
Market Insights & Quality Assurance: Conduct regular market visits to verify the quality of sales and gather diverse insights from various areas. This information will be crucial in refining strategic directions to mitigate issues related to disabled lamps and ensure timely repayments.
Reporting & Collaboration: Provide comprehensive weekly updates to both Sales and Risk Management teams. These updates will detail field interventions performed, results achieved, and key customer insights, fostering cross-functional collaboration.
Process Innovation: Design, pilot, and operationalize innovative collection processes aimed at improving repayment consistency and enhancing customer satisfaction.
Product Recovery & Support: Collaborate closely with Area Business Managers and Field Sales Executives to facilitate the repossession of products from delinquent customers when direct intervention becomes necessary.
Fraud Detection & Reporting: Diligently report any instances of product tampering observed in the field, adhering strictly to the established processes and mechanisms defined by the Risk team.
Action Against Fraudulent Practices: Facilitate the reporting and ensure appropriate actions are taken against individuals perpetrating fraudulent practices, such as product tampering or misinformed sales by Field Sales Executives, in line with the Risk function's guidelines.
Agent Training & Empowerment: Train Agents (Field Sales Executives) on best practices for handling repossessions and navigating challenging customer collection scenarios with empathy and effectiveness.
Operational Rhythms & Follow-Up: Drive an efficient operating rhythm to consistently follow up with Agents (Field Officers), ensuring they complete their collection calls and repossession tasks accurately and on time.
Collection Network Expansion: Recruit and establish strategic cash collection centers, setting up critical collection areas to optimize payment accessibility for our customers.

You Might Be A Strong Candidate If You

Educational Background: Possess a Bachelor's degree or Higher Diploma in a relevant field such as Finance, Community Development, Communication, Credit Risk Management, or other related disciplines.
Relevant Experience: Have at least 1 year of hands-on work experience in a similar field-based position, specifically working with rural customer settlements.
Passion for Fieldwork: Are genuinely excited about working in the field, driving collections, resolving customer issues, and continuously enhancing the customer experience.
Credit Collections Expertise: Bring strong experience from a Microfinance, Fintech, or banking background, particularly in Credit Collections and debt recovery.
Analytical Acumen: Demonstrate proficiency with numbers and data, enabling sound decision-making.
Exceptional Communication: Exhibit excellent communication and interpersonal skills, allowing you to connect effectively with diverse customer segments and internal teams.
Problem-Solving Prowess: Possess clear thinking and strong problem-solving abilities to navigate complex situations.
Customer-Centric Mindset: Are enthusiastic about engaging with rural customers and dedicated to resolving their issues effectively and empathetically.
Issue Tracking & Resolution: Have excellent skills in tracking and resolving issues systematically.
Multitasking & Diligence: Are capable of managing multiple tasks simultaneously with diligence and accuracy.
Team Collaboration: Can seamlessly work with multiple sales teams and cross-functional teams, fostering a collaborative environment.
Territory Knowledge: Knowledge of the specific territory will be considered a significant advantage.