About the Role

Moniepoint Inc., a leader in digitizing Africa’s real economy, is seeking a dedicated and professional Customer Support Officer to join our dynamic team. In this pivotal role, you will be the face of our brand, providing exceptional service to our walk-in customers and managing digital interactions through our WhatsApp support channels. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you.

Key Responsibilities

Act as the primary point of contact for nationwide walk-in customers and manage inquiries on WhatsApp.
Deliver prompt, accurate, and professional resolutions to technical and service-related queries.
Maintain meticulous logs of all support requests to ensure comprehensive tracking and follow-up.
Collaborate across internal teams to expedite issue resolution and escalate complex cases to leadership.
Gather and synthesize customer feedback to drive continuous service improvements.
Ensure all communications adhere to company guidelines while maintaining strict data privacy standards.

Experience and Requirements

Minimum of 1–2 years of relevant experience in a customer service or support-oriented role.
Minimum qualification of a BSc or HND.
Must have completed the NYSC program or possess a valid exemption/exclusion certificate.

Core Competencies

To succeed in this role, you should possess:

Exceptional Communication: Mastery in both verbal and written English to handle diverse customer segments effectively.
Problem-Solving Prowess: A logical approach to resolving customer pain points quickly.
Emotional Intelligence: A customer-centric mindset that prioritizes empathy and builds lasting trust.
Operational Discipline: High attention to detail regarding data documentation and adherence to service protocols.

Why Join Moniepoint?

At Moniepoint, we are building the financial ecosystem that empowers businesses to thrive. We offer our team members competitive compensation, comprehensive benefits, and a clear pathway for career advancement. We are committed to your professional development and provide a collaborative environment where your voice and feedback are valued.