Customer Experience Representative at ORIKI Group

Are you passionate about delivering exceptional service and contributing to a luxury brand's unique customer journey? ORIKI Group, a distinguished luxury skincare brand, is seeking a dedicated and enthusiastic Customer Experience Representative to join our vibrant team. At ORIKI, we believe in the harmonious fusion of nature and science, crafting extraordinary personal care products from potent plants, organic ingredients, and 100% natural essential oils sourced globally. Our philosophy is rooted in the belief that nature knows best, providing sophisticated, health-conscious individuals with easy, smart solutions for head-to-toe well-being.

ORIKI Group is more than just a brand; it's a lifestyle that embodies sophistication, intent, and purpose. Our meticulous attention to the scientifically-proven power of nature, combined with a precise blend of botanical extracts, vitamins, minerals, peptides, and proteins, defines a new form of elegant expression in beauty and grooming. We pride ourselves on clear, direct communication, ensuring every aspect of our brand's offerings creates a remarkable experience for our discerning customers.

About the Role: Customer Experience Representative

As a Customer Experience Representative, you will be at the heart of our customer-centric processes. Your primary responsibility will involve managing customer interactions, expertly handling calls, and overseeing bookings to ensure a seamless and delightful experience for every ORIKI client.

Key Responsibilities:

Your role will encompass a diverse range of duties, ensuring the smooth operation of our customer interactions and facility management:

Operations:

Provide consistently excellent customer service, embodying the ORIKI brand standards.
Ensure timely adherence to appointments by meticulously monitoring booking schedules.
Warmly welcome clients upon arrival and sincerely thank them upon their departure, creating a memorable impression.
Advise clients on our exquisite products and services, offering effective solutions tailored to their needs.
Maintain the highest standards of sanitation, neatness, and visual presentation within the customer-facing areas.
Engage in appropriate and relevant conversations with clients, focusing on their interests to enhance their experience.
Maintain thorough product awareness to effectively promote and sell ORIKI products.
Actively attend and participate in all general and team meetings, contributing to a collaborative environment.
Assist in evaluating potential new team members for various positions and help onboard new colleagues.
Adhere strictly to your work schedule, demonstrating strong work ethics and a collaborative team player attitude.
Address any unwanted client actions professionally and inform management promptly.

Spa Management:

Complete daily checklists of cleaning obligations, upholding all standard laws and regulations regarding sanitation, cleanliness, and safety.
Ensure all lights and devices are switched off at the close of business each day.
Verify that all doors are properly locked at the end of business daily for security.
Properly care for all equipment and devices used at the front desk, ensuring their longevity and functionality.

Sales of Products & Services:

Promote and recommend ORIKI products and services to clients in a friendly, informed, and persuasive manner.
Strategically upsell and cross-sell during bookings and in-spa interactions to maximize revenue opportunities.
Maintain excellent product knowledge to confidently and accurately answer all customer inquiries.
Accurately record all sales transactions and support daily retail reporting.
Ensure retail shelves are always tidy, well-stocked, and visually appealing to enhance the shopping experience.

Appearance:

Adhere to a high professional image standard, including maintaining a clean and ironed uniform, appropriate hairdo, professional language, and lifestyle.
Ensure top-notch personal hygiene, including the use of deodorants and mild perfumes.

Join ORIKI Group and become a vital part of a brand that celebrates natural beauty, scientific innovation, and unparalleled customer satisfaction. We look forward to welcoming a dedicated professional who shares our passion for excellence.