Exciting Opportunity: Contact Centre Consultant at Resource Intermediaries Limited

Are you a vibrant professional with a passion for exceptional customer service and a knack for problem-solving? Resource Intermediaries Limited (RIL), a leading outsourcing services company in Nigeria, is seeking a dedicated Contact Centre Consultant to join its dynamic team. At RIL, people management is at the heart of everything we do, driven by our commitment to easing business burdens for our clients.

About Resource Intermediaries Limited

RIL stands as a beacon in outsourcing management, providing invaluable services across Human Resource Management, People Placement, and Learning & Development. Our vision is to be the foremost provider of value-adding outsourcing services, powered by an efficient and professional team.

Our strength lies in a blend of experienced and versatile Board and Management, state-of-the-art technology, and robust capitalization. We pride ourselves on a brand built on flexibility, resourcefulness, and knowledge, ensuring we consistently deliver on our promise to "ease business burdens." Our conducive work environment in Ilupeju fosters productive interactions between clients and staff, embodying our commitment to excellence.

The Role: Contact Centre Consultant

As a Contact Centre Consultant, you will be on the front lines, embodying RIL's commitment to outstanding client support. This role is crucial in maintaining strong relationships with our clients and ensuring their needs are met with professionalism and efficiency. You will be instrumental in delivering the seamless service that RIL is known for, contributing directly to our clients' satisfaction and our overarching business goals.

Who We Are Looking For

We are seeking a proactive and skilled individual who meets the following criteria:

BSc Degree (without Third Class or Pass) in any related discipline.
1 - 3 years of relevant experience.
Maximum age: 27 years.
Strong communication and exceptional customer service skills.
Experience in banking and customer experience will be a significant advantage.
Demonstrated ability to efficiently resolve customer complaints.
Good problem-solving and interpersonal skills.
Must be willing to work in Ilupeju.

If you are an enthusiastic individual ready to make a significant impact in a thriving environment, possessing the drive to excel in customer interaction and problem resolution, we encourage you to apply. This is an excellent opportunity to grow your career within a reputable organization that values its people and clients alike.