Customer Service Manager at Aureole Consulting Limited

Advance Your Career as a Customer Service Manager with Aureole Consulting Limited

Are you a seasoned customer service professional looking to take the next step in your leadership journey? Aureole Consulting Limited, a premier HR consulting firm dedicated to revolutionizing HR practices across Africa, is seeking a dynamic and strategic Customer Service Manager to join their team.

As the Customer Service Manager, you will play a pivotal role in shaping the operational standards and service excellence of the company. You will lead the day-to-day functions of the Customer Service Department, ensuring that every interaction—whether internal or external—reflects the company’s commitment to quality and efficiency.

What You Will Do

• Strategic Leadership: Implement and execute the organizational customer service strategy, ensuring full alignment with business objectives.
• Operations Oversight: Manage the end-to-end cycle of customer quotations, orders, and confirmations with high accuracy.
• Team Development: Lead, coach, and mentor staff to foster a high-performing culture that delivers exceptional service.
• KPI Management: Establish and track rigorous performance metrics to identify areas for continuous improvement.
• Change Management: Drive initiatives that enhance both the customer experience and overall operational efficiency.

Who We Are Looking For

Aureole Consulting is looking for a professional with a proven track record in high-pressure, customer-driven environments. Successful candidates should possess:

• A Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• At least 5 years of recent experience in B2B or B2C environments, with a minimum of 3 years in a senior leadership role.
• Prior experience in a manufacturing or wholesale setting is considered a strong advantage.
• Proficiency in CRM platforms (such as Zendesk, Freshdesk, or Zoho Desk) and a high level of digital fluency across email, chat, and social media channels.
• Strong problem-solving, organizational, and interpersonal skills.

Note: For the purpose of gender balance within the current team structure, male candidates are encouraged to apply.

Method of Application

Interested and qualified candidates should send their CV to: careers@aureole.ng using 'Customer Service Manager' as the subject of the mail.