Join the Team at YellowDoor Hotels as a Customer Service Representative
YellowDoor Hotels, a premier boutique hotel chain located in the heart of Abuja, Nigeria, is seeking a dedicated and warm Customer Service Representative to join our dynamic team. Known for offering sophisticated accommodations tailored for business executives and leisure travelers alike, YellowDoor Hotels is committed to delivering exceptional hospitality. Our property features spacious, well-appointed rooms, modern business-class amenities, and 'The Living Room'—a vibrant multi-functional restaurant and bar that celebrates rich local cuisine and regional flavors.
As a Customer Service Representative, you will serve as the welcoming first point of contact for our valued guests. Whether interacting through phone calls, digital messaging, or face-to-face conversations, you will play a crucial role in making guests feel truly heard, connecting them with the appropriate team members, and ensuring their requests are handled promptly in an environment that values warm, accountable service.
Key Responsibilities
- Answer guest calls and messages clearly, professionally, and courteously.
- Welcome and assist guests face-to-face upon arrival and throughout their stay.
- Listen actively to guest concerns, offer sincere apologies when appropriate, and facilitate swift issue resolution.
- Direct requests to the correct department and diligently follow up to guarantee satisfactory answers.
- Cover rotating shifts, which will include weekends and holidays, to ensure continuous support for our guests.
Requirements
- 2 to 4 years of relevant professional experience.
- Demonstrated background in customer service, particularly handling phone calls, digital messages, and in-person interactions.
- Clear, warm, and effective communication skills.
- Proven ability in guest recovery and complaint handling.
- Skilled in request triage, routing, escalation, and follow-up.
- Familiarity with service performance tracking and reporting.
- Proficiency in hotel reservations and guest-service systems.
- Flexibility to work rotating shifts.
Preferred Qualifications
- Prior customer service experience within the telecommunications industry.
- Previous work experience in hotel or restaurant guest services.
If you are passionate about delivering top-tier hospitality and thrive in a vibrant boutique hotel environment, we would love to hear from you.
Method of Application
To apply for this position, please send your updated CV and a cover letter detailing your relevant experience to careers@yellowdoorhotels.com with the subject line "Customer Service Representative Application - [Your Full Name]".
