Advance Your Career as a Customer Care Manager with Universal Human Resource Consult

Are you a hospitality professional with a passion for excellence? Universal Human Resource Consult is seeking a dedicated and strategic Customer Care Manager to lead our hospitality team. We are a premier HR consulting firm committed to transforming human capital into value-adding assets, and we are looking for a leader who shares our vision for superior service delivery.

The Role

As the Customer Care Manager, you will be the heartbeat of our guest experience. You will be responsible for defining the standard of service, managing feedback loops, and ensuring that every interaction reflects our commitment to quality. You will lead by example, cultivating a customer-centric culture that drives loyalty and sustainable business growth.

Key Responsibilities

Strategy Development: Design and implement innovative strategies to elevate the overall customer journey.
Service Excellence: Ensure every guest receives personalized, consistent, and warm service.
Feedback Loop: Actively engage with guests, monitor service standards, and utilize data to drive operational improvements.
Conflict Resolution: Handle complex customer issues with professionalism and empathy to ensure total satisfaction.
Relationship Building: Foster long-term connections with guests to enhance brand loyalty.

Qualifications and Requirements

A Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
At least 5 years of proven experience in hospitality, restaurant operations, or high-level customer service.
Demonstrated success in complaint resolution and team leadership.
Exceptional verbal and written communication skills with the ability to lead under pressure.
Proficiency in Microsoft Office and Customer Relationship Management (CRM) tools.

If you are an organized, detail-oriented leader with a heart for service, we invite you to join our professional team and make a tangible impact on our service delivery standards.

Method of Application

Interested and qualified candidates should send their CV in PDF format to: uhrconsultlimited2019@gmail.com using the job title as the subject of the mail.