Flutterwave is a leader in powering Africa's digital economy, building the critical infrastructure that connects the continent to global digital payments. Since its inception in 2016, founded by a visionary team of ex-bankers, entrepreneurs, and engineers, Flutterwave has been at the forefront of enabling businesses to seamlessly process payments across Africa. With a strategic global presence, including its HQ in San Francisco and key offices in Lagos, Nairobi, Accra, and Johannesburg, Flutterwave is dedicated to fostering a new wave of prosperity.

The Opportunity: Associate, Fraud Risk

We are currently seeking a highly skilled and dedicated Fraud Risk Associate to join our dynamic team. This pivotal role is central to safeguarding Flutterwave's operations and brand reputation by effectively managing all facets of fraud and brand detection and prevention. If you possess a keen eye for detail, a strong analytical mindset, and a commitment to maintaining the highest standards of transactional integrity, we invite you to contribute to our mission.

What Your Day-to-Day Activities Will Be Like:

As a Fraud Risk Associate, you will be instrumental in protecting Flutterwave and its merchants through a comprehensive set of responsibilities:

Fraud Detection & Investigation: Conduct daily reviews and thorough investigations of alerts to identify suspicious transactions, leveraging your experience to spot unusual patterns and potential fraudulent activities.
Rule Management & Optimization: Design, implement, and continuously review fraud rules within our monitoring systems, leading efforts to optimize these rules for maximum effectiveness.
Chargeback & Brand Monitoring: Monitor and analyze chargebacks across all risk monitoring tools and transaction data, ensuring no suspicious incidents go unnoticed. Perform daily web crawling and review published alerts to identify merchant violations of BRAM/GBPP, transaction processing rules, and other card scheme regulations.
Merchant & Account Monitoring: Proactively monitor merchant transactions and accounts for various fraudulent activities, including identity theft, account takeover, and friendly fraud. Focus on merchants with chargeback ratios exceeding set thresholds to mitigate exposure effectively.
Stakeholder Collaboration & Communication: Effectively communicate with internal stakeholders (Compliance, Account Management, Products, KYC, CX) and external authorities to resolve fraud and brand risk concerns. Engage with merchants promptly and professionally on all related risk cases.
Customer Advisory & Support: Provide expert advisory services to customers regarding fraud and brand claims and inquiries, ensuring timely resolution and feedback.
Process Improvement: Contribute quality ideas and suggestions for fraud and brand performance improvement projects, actively strengthening existing risk management processes and procedures.
Audit & Compliance Support: Support the risk operations team during external and regulatory audits, ensuring adherence to all relevant standards.
Data Privacy: Uphold the highest standards of data privacy, ensuring personal information is processed and protected in line with applicable laws and global best practices.

What You'll Bring to the Team (Required Competency and Skillset):

To thrive in this role, you should possess a robust combination of experience, knowledge, and personal attributes:

Experience: 3-4 years of direct experience in fraud risk management, encompassing transaction monitoring, fraud investigation, and the design of fraud rules.
Industry Knowledge: Strong understanding of card processing, payment fraud prevention/detection techniques, and brand risk management principles.
Analytical Prowess: Detail-oriented with excellent research, organizational, and problem-solving skills. Ability to navigate databases and utilize SQL for analytics and rule optimization. Strong data analytics skills are essential.
Communication Skills: Excellent organizational, communication, presentation, and interpersonal skills. The ability to explain complex issues and present technical information clearly and respectfully is critical, especially when diffusing upset customers.
Technical Proficiency: Competence in using office tools and Google Office Suite.
Creative Problem Solving: A demonstrated ability to approach challenges with innovative solutions.

Why Flutterwave?

Joining Flutterwave means becoming part of a forward-thinking company that is genuinely transforming Africa's economic landscape. You will work in a fast-paced, collaborative environment where your contributions directly impact millions of lives and businesses. We offer a challenging yet rewarding career path for individuals eager to make a significant difference.

Ready to Make an Impact?

If you are a proactive problem-solver with a passion for fraud prevention and a desire to contribute to Africa's prosperity, we encourage you to apply. This is an incredible opportunity to grow your career with a company that is shaping the future of payments.

Method of Application:
Interested and qualified? Go to Flutterwave on flutterwavego.bamboohr.com to apply