Join the LemFi Team: Empowering Global Connectivity as a Customer Support Associate

Are you passionate about financial technology and dedicated to delivering exceptional service? LemFi (formerly Lemonade Finance), a fast-growing YC S21 startup, is looking for a motivated and empathetic Customer Support Associate to join our remote-first team. We are on a mission to redefine banking for immigrants, making it easier and more affordable for Africans in North America and Europe to manage their finances across borders.

Why Work With Us?

At LemFi, we believe that moving money should be seamless and stress-free. With over 10 million Africans living abroad, the need for efficient, low-cost financial services has never been higher. By joining our team, you become part of a mission-driven organization that is actively fighting to lower fees and provide better exchange rates for our community. You will work alongside a diverse, global team of over 25 professionals dedicated to innovation and excellence.

The Role

As a Customer Support Associate, you will be the face of LemFi for our users. You will be responsible for providing timely, accurate, and professional support while strictly adhering to our SOPs and SLAs. Your goal is to turn customer challenges into positive experiences through clear communication and proactive problem-solving.

Key Responsibilities

Deliver high-quality support via email, ensuring every inquiry is met with empathy and precision.
Collaborate with the wider team to escalate insights, share feedback, and identify recurring trends.
Proactively recommend improvements to our processes, product features, and educational materials.
Participate in team meetings to foster a culture of continuous improvement.
Navigate multiple CRM platforms and tools to maintain seamless service operations.

Who You Are

Qualified: You hold a degree in marketing, communications, business management, or a related field.
Experienced: You have 2+ years of experience in customer service, preferably within the fintech or financial services industry.
Multilingual: You possess professional fluency in French, Spanish, or German (both spoken and written).
Tech-Savvy: You are comfortable with Google Workspace and pick up new CRM tools quickly.
Driven: You are a self-starter who thrives in a fast-paced environment and takes full ownership of your tasks.

Why You'll Love This Role

This is more than just a support role; it is an opportunity to help shape the future of neobanking for the diaspora. You will be encouraged to be curious, adaptable, and a proactive problem-solver. If you are customer-obsessed and ready to contribute to a product that truly changes lives, we want to hear from you.