Exciting Career Opportunity: Teller at CredPal (Dawakin Kudu MFB)

CredPal is an innovative fintech provider dedicated to tackling the complex loan approval processes that have historically held millions back from achieving their financial goals. We strongly believe that quality of life can be significantly elevated when individuals are empowered to make purchases and pay over time at their own convenience, reducing financial pressure while boosting their purchasing capabilities.

To support our growing operations and deliver exceptional in-branch service, we are currently seeking a detail-oriented, highly trustworthy, and professional Teller to manage daily cash transactions and provide efficient counter services at our Dawakin Kudu microfinance bank branch in Kano State.

Role Purpose

The successful candidate will be responsible for processing customer deposits, withdrawals, transfers, and other over-the-counter transactions while ensuring top-tier accuracy, regulatory compliance, and exceptional customer service. This role requires an unwavering commitment to integrity, strong attention to detail, and strict adherence to internal controls and cash management procedures.

Key Responsibilities

1. Cash & Transaction Processing

Process customer deposits, withdrawals, transfers, loan repayments, and other over-the-counter transactions accurately and efficiently.
Verify customer identities and transaction documentation thoroughly before processing.
Ensure all transactions are posted accurately on the Bank's core banking system.
Process cash and cheque transactions in strict accordance with approved operational procedures.

2. Cash Management

Maintain an assigned cash till and ensure it balances perfectly at the beginning and end of each business day.
Conduct daily cash counts and reconcile cash balances.
Escalate cash shortages, excesses, or discrepancies immediately to the appropriate supervisor.
Ensure the proper handling, sorting, and safeguarding of cash and other negotiable instruments.

3. Customer Service

Provide prompt, courteous, and professional service to all walk-in customers.
Respond efficiently to customer enquiries relating to transactions and account services.
Direct customers requiring specialized services to the appropriate department.
Promote a positive and welcoming customer experience at every touchpoint.

4. Compliance & Risk Management

Ensure strict compliance with Central Bank of Nigeria (CBN) regulations, AML/CFT requirements, KYC policies, and internal operational procedures.
Detect and promptly report any suspicious or unusual transactions.
Adhere strictly to cash handling limits and operational control procedures.
Maintain complete, accurate, and orderly transaction records for audit purposes.

5. Operational Support

Assist with daily branch opening and closing procedures.
Support vault operations in line with approved procedures where required.
Maintain the cleanliness, safety, and organization of the teller workstation.
Participate in periodic cash audits and operational reviews.

Key Performance Indicators (KPIs)

Your performance in this role will be measured by the following metrics:

Transaction Processing Accuracy and 0% Error Rate
Daily Cash Balancing Accuracy
Minimal Cash Shortage/Overage Rate
Transaction Turnaround Time (TAT)
Customer Service Satisfaction Rating
Compliance with Cash Handling, KYC, & AML Guidelines
Audit Findings and Exceptions
Operational SLA Compliance

Job Requirements

To be considered for this role, candidates must possess the following qualifications and skills:

Education: Bachelor's Degree or HND in Accounting, Banking & Finance, Business Administration, Economics, or a related field.
Experience: Minimum of 2 years' relevant experience working as a Teller within a Microfinance Bank (MFB).
Technical Knowledge: Strong knowledge of cash handling procedures, teller operations, banking transactions, and hands-on experience using a core banking application.
Regulatory Awareness: Good understanding of KYC, AML/CFT, and CBN operational guidelines.
Interpersonal Skills: Strong numerical, communication, and customer service skills, with the ability to work under pressure while maintaining accuracy.
Language: Fluency in English and Hausa will be considered an added advantage.
Location: Must currently reside in Kano State, preferably within or around Dawakin Kudu and its environs.