Kloverharris Limited, a distinguished Human Resource and IT Consulting company renowned for delivering high-quality services across Africa, invites seasoned professionals to join our dynamic team. We specialize in empowering organizations to overcome performance challenges through deep IT expertise, industry-wide knowledge, and cutting-edge tools. Our commitment is to propel clients into the future with solutions that consistently meet international best practices.

About the Opportunity: Boutique Sales Manager

We are actively seeking an experienced and results-driven Boutique Sales Manager to spearhead our luxury retail sales operations. This pivotal role demands a strategic leader capable of driving significant revenue growth, cultivating and mentoring a high-performing sales team, and ensuring an unparalleled client experience. If you possess extensive experience in luxury retail sales, a proven track record in relationship management, and expertise in engaging High-Net-Worth Individuals (HNIs) and Ultra High-Net-Worth Individuals (Ultra HNIs), we encourage you to explore this exceptional opportunity.

Primary Responsibilities

As our Boutique Sales Manager, you will be instrumental in achieving and surpassing sales goals. Your key responsibilities will include:

Developing and executing effective sales strategies, clienteling, and sourcing new clients while nurturing robust, long-term relationships with existing clientele.
Conducting regular performance evaluations for all team members, providing consistent coaching focused on exceptional service and selling techniques, and formulating action plans for continuous staff development.
Maintaining an acute awareness of market competition, industry trends, luxury watch trends, and evolving client shopping behaviors.
Demonstrating strong business acumen through strategic forecasting, planning, and budgeting to align with business needs.
Fostering a collaborative environment built on teamwork, trust, and mutual support among peers, clients, and supervisors.
Developing comprehensive product knowledge across all current collections (in-boutique and online) and effectively cascading this information and training to the broader team.
Cultivating a boutique atmosphere that delivers renowned and authentic service, ensuring an exquisite luxury client experience.
Implementing performance management strategies for sales executives, offering constructive feedback and development opportunities.
Ensuring visual merchandising adheres strictly to company standards.
Revitalizing major dormant accounts to become active buying customers.
Resuscitating past corporate accounts, government business, and successfully signing up new clients.
Achieving significant sales volumes across all product categories, including entry-level, mid-range, and high-end watches.
Ensuring completion of all required brand training through e-learning and other designated sources.
Upholding the company's dress code standards among all team members at all times.

Experience & Qualifications We Seek

To excel in this role, we are looking for candidates who possess a robust blend of experience and qualifications:

A Bachelor’s Degree in any discipline. Candidates with international degrees are particularly encouraged to apply.
Preferably 15 years of work experience in sales, with 5-7 years demonstrated at a managerial level.
Current and in-depth knowledge of luxury watch trends and competitive landscape.
Exceptional communication skills, both oral and written, for effective interaction with clients and team members.
Strong numerical aptitude with the ability to understand and meticulously analyze sales performance data.
A proven track record in leading, mentoring, and coaching high-performing sales teams.
Extensive retail management experience, ideally within a luxury environment.
Specialized product knowledge in jewelry or timepieces is highly desirable.
Advanced selling and negotiation skills, with a proven ability to close high-value deals.
A strong record of achieving significant sales targets and inspiring and motivating teams.
A Master’s degree in any discipline will be considered an added advantage.
Previous experience in investment banking, asset management, affluent/private banking, or luxury real estate.
Demonstrated experience in dealing effectively with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
A proven track record of transacting in high volumes and successfully closing high-value portfolios and deals.