Hub Manager - Ibadan at Jaza Energy

Elevating Energy Access: Join Jaza Energy as a Hub Manager in Ibadan

At Jaza Energy, we are driven by a powerful mission: to bring clean, reliable solar energy to the last mile. We achieve this by building innovative solar energy charging stations and renting batteries in off-grid communities, empowering individuals and fostering sustainable development. We are looking for an exceptional individual to join our team as a Hub Manager in Ibadan, a pivotal role in expanding our reach and impact.

The Hub Manager position is a critical second layer of our front-line team, directly responsible for the successful launch of new Hubs/Shops and driving them towards profitability. This role demands an entrepreneurial spirit, a proactive mindset to generate fresh ideas for successful Hub launches, and an unwavering commitment to upholding Jaza's high operational standards. As a leader, you will be instrumental in guiding and mentoring our 'Jaza stars', ensuring best practices are adopted for sustained growth and excellent service delivery. This includes the vital ability to recruit, train, and coach new Jaza stars within your cohort, building a strong, capable team.

Key Responsibilities: Driving Growth and Operational Excellence

The Hub Manager will play a multifaceted role, encompassing strategic growth initiatives, meticulous operational oversight, and inspiring team leadership:

• Customer Acquisition & Growth: Spearhead initiatives to expand our customer base, aiming for an average of 130 active customers per Hub (L7). This involves actively participating in door-to-door sales alongside Jaza stars in your cohort.
• Customer Retention & Revenue Generation: Proactively manage customer retention by following up with churned customers. Drive revenue growth at the Hub level through effective membership renewal strategies and encouraging customer transition from pay-per-swap to membership plans, targeting an average of 1M monthly recurring revenue and greater than $2.8 ARPU.
• Hub Profitability & Compliance: Take full ownership of Hub profitability, guiding Jaza stars on best practices for balancing revenue remittance. Ensure 100% compliance with metrics related to lost and missing packs, safeguarding our assets.
• Jaza Stars Coaching & Development: Provide comprehensive coaching to Jaza stars across critical areas:
  • Sales Excellence: Sharpening sales pitches, overcoming customer objections, closing sales, and ensuring accurate customer registration/signup.
  • Exceptional Customer Service: Guiding on proper customer and product education, appropriate language and tone, efficient question answering, and timely resolution/reporting of complaints. Leading by example on Jaza behaviours and compliance with Standard Operating Procedures (SOPs).
  • Inventory Management: Overseeing adherence to pack scanning schedules, following up on missing packs with customers, executing the Pack In/Pack Out process, ensuring proper pack rotation, and promptly reporting defective or tampered packs.
• Problem Solving & Reporting: Actively flag any challenges or dilemmas that may impede Hub growth or reliable service delivery to the regional coordinator.
• Recruitment & Training: Own the end-to-end recruitment process for Jaza stars, from advertisement and interviews to comprehensive training.
• Strategic Participation: Attend Hyper care meetings, presenting clear action plans for Hub growth, providing progress feedback, and highlighting any encountered dilemmas.

Who We Are Looking For

We seek a candidate who embodies our values and possesses a robust blend of qualifications and skills:

• Education: A Bachelor's Degree or its equivalent in Sales, Administration, Marketing, or any other related discipline.
• Experience: A minimum of 5 years of experience in Sales, Customer Relations, Entrepreneurship, or related fields.
• Leadership: Strong leadership capabilities are essential, with demonstrated experience in leading, managing, or training a team.
• Communication: Excellent communication and interpersonal skills, enabling effective collaboration with individuals from diverse backgrounds.
• Analytical Acumen: A data-driven approach, capable of making informed, analytical decisions.
• Mission Alignment: A genuine excitement for Jaza Energy's mission of increasing access to energy and creating employment opportunities, particularly for women.

Must-Have Skills:

• Sales
• Sales Management
• Customer Acquisition
• Customer Retention
• Marketing
• Stakeholder Management
• Communication

If you are a driven leader with an entrepreneurial spirit, passionate about making a tangible impact in off-grid communities, and eager to contribute to a growing energy company, we encourage you to apply!

Method of Application:
Interested and qualified? Go to Jaza Energy on hris.peoplehum.com to apply