General Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI), a premier HR and Management Consultancy firm renowned for excellence and innovation, is seeking an exceptional, visionary leader to fill the role of General Manager for a superior luxury hotel. If you are an experienced hospitality professional with a track record of driving operational excellence, cultivating high-performing teams, and delivering world-class guest experiences, this executive opportunity is designed for you.

The Role Overview

The General Manager will provide strategic leadership and overall operational oversight for a luxury hotel. The primary mission of this role is to ensure exceptional guest experiences, operational excellence, maximum profitability, and the preservation of brand reputation. As the general leader, you will oversee all core hotel departments, including the Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.

Key Responsibilities

The General Manager's duties are diverse and demanding, spanning strategic, operational, and financial domains:

• Strategic Leadership & Business Management: Provide overall direction for all hotel operations. Develop and implement robust strategic plans aligned with the hotel’s long-term vision, growth, and profitability targets. Monitor market trends to identify expansion and positioning opportunities.
• Hotel Operations Oversight: Oversee daily operations across all departments to ensure smooth, efficient, and cohesive service delivery in absolute compliance with established luxury hospitality standards.
• Guest Experience & Service Excellence: Maintain impeccable standards in guest relations, ambiance, and cleanliness. Handle VIP guests, escalated complaints, and special requests with the highest level of professionalism.
• Financial Management & Profitability: Develop and manage operational budgets, forecasts, and financial plans. Monitor performance metrics such as occupancy, ADR, RevPAR, and implement cost-control measures without compromising on quality.
• Sales, Marketing, & Revenue Growth: Partner with Sales and Marketing teams to build relationships with corporate clients, travel partners, and key stakeholders to drive occupancy and brand positioning.
• Team Leadership & Human Capital: Inspire, mentor, and lead departmental heads and staff. Foster a collaborative, professional, and accountable work environment, while supporting talent recruitment and ongoing training programs.
• Quality Assurance & Compliance: Establish strict adherence to SOPs and luxury standards. Ensure complete compliance with health, safety, environmental, security, and statutory regulations.
• Facilities & Asset Management: Oversee the preventive maintenance of hotel facilities, equipment, and assets to protect resources and maintain structural elegance.

Required Profile: Qualifications & Experience

To succeed in this highly visible role, candidates must demonstrate a unique blend of industry expertise and strategic acumen:

• Education: Bachelor’s degree or HND in Hospitality Management, Business Administration, or a related discipline. A Master’s degree (MBA or Hospitality Management) and professional hospitality certifications are highly advantageous.
• Experience: A minimum of 10–15 years of experience in the hospitality industry, with at least 5–7 years spent in senior management within luxury hotel settings.
• Track Record: Proven success in managing high-end, superior luxury hospitality operations to international standards.
• Key Skills: Outstanding leadership, financial management, business development, negotiation, and high emotional intelligence.

Method of Application

Interested and qualified candidates should forward their CV to: recruitment@domeoresources.org using the position ("General Manager") as the subject of the email.