Jaza Energy: Pioneering Last-Mile Energy Solutions in Off-Grid Communities

Jaza Energy is a leading innovator in the last-mile energy sector, dedicated to empowering off-grid communities through sustainable and accessible power solutions. We achieve this by building and operating solar energy charging stations and offering convenient battery rental services, thereby illuminating lives and fostering economic growth where it's needed most. We are currently seeking a highly motivated and entrepreneurial Hub Manager to join our dynamic team in Anambra.

About the Hub Manager Role

The Hub Manager is a pivotal second-layer front-line leadership position, directly overseeing the successful launch of new Hubs/Shops and driving their growth towards profitability. This role requires an individual with a strong entrepreneurial spirit, capable of generating new ideas to ensure successful Hub launches and upholding rigorous operational standards. You will play a critical role in demonstrating leadership, supporting our 'Jaza stars' (front-line staff) with best practices, and ensuring continuous Hub growth and profitability.

Key Responsibilities: Driving Growth and Operational Excellence

Strategic Hub Growth: Spearhead customer acquisition initiatives to achieve an average of 130 active customers (L7) per Hub. This includes conducting active door-to-door sales alongside Jaza stars within your cohort.
Customer Retention & Revenue Generation: Proactively manage customer retention by following up with churned customers. Implement membership renewal strategies and encourage customer transition from pay-per-swap to memberships to attain an average of 1M monthly recurring revenue and >$2.8 ARPU.
Hub Profitability: Take full ownership of Hub profitability and guide Jaza stars on best practices for balancing Hub revenue remittance.
Inventory & Compliance: Ensure 100% compliance with metrics for lost and missing battery packs.
Sales Coaching & Development: Coach Jaza stars on effective sales techniques, including sharpening sales pitches, overcoming customer objections, closing sales, and efficient customer registration/signup processes.
Customer Service Excellence: Train Jaza stars on superior customer service, emphasizing proper customer and product education, appropriate language and tone, effective question answering, and timely resolution/reporting of complaints. Lead by example in embodying Jaza behaviours and adhering to Standard Operating Procedures (SOPs).
Inventory Management Training: Guide Jaza stars on robust inventory management practices, including adherence to pack scanning schedules, follow-up on missing customer packs, correct 'Pack in Pack out' procedures, pack rotation, reporting defective packs, and identifying tampered packs.
Issue Resolution: Promptly flag any operational dilemmas or challenges that may hinder Hub growth or reliable service to the regional coordinator.
Talent Acquisition: Own the entire Jaza stars recruitment process, from advertisement and interviews to comprehensive training.
Performance Monitoring: Actively participate in Hyper care meetings, presenting clear action plans for Hub growth, providing progress feedback, and highlighting any encountered dilemmas.

Qualifications and Desired Profile

We are looking for a professional who combines strong leadership with a passion for community impact:

Education: A Bachelor's Degree or its equivalent in Sales, Administration, Marketing, or any other related discipline.
Experience: A minimum of 5 years of relevant experience in Sales, Customer Relations, Entrepreneurship, or other related fields.
Leadership: Demonstrated strong leadership capabilities, with prior experience in leading, managing, or training a team.
Communication: Excellent communication and interpersonal skills, with the ability to collaborate effectively with individuals from diverse backgrounds.
Analytical Acumen: Data-driven mindset with the ability to make analytical decisions.
Mission Alignment: Genuine excitement about Jaza Energy's mission to increase access to energy and employment opportunities, particularly for women.

Essential Skills

To succeed in this role, you must possess the following:

Sales acumen
Sales Management expertise
Proficiency in Customer acquisition strategies
Strong Customer retention skills
Marketing knowledge
Effective Stakeholder's Management
Excellent Communication skills

If you are an ambitious, results-oriented leader with a heart for community development and the skills to drive business growth in a meaningful way, we encourage you to apply and become a part of Jaza Energy's impactful journey!