Jaza Energy: Pioneering Last-Mile Energy Solutions

Jaza Energy is at the forefront of the last-mile energy revolution, dedicated to bringing sustainable power solutions to off-grid communities. By building innovative solar energy charging stations and offering convenient battery rental services, we empower individuals and foster economic growth where it's needed most. We are seeking a dynamic and entrepreneurial Hub Manager to join our team in Abeokuta and drive our mission forward.

The Opportunity: Hub Manager - Abeokuta

As a Hub Manager, you will be a pivotal second-layer leader on our front-line team, directly orchestrating the successful launch of new Hubs/Shops and nurturing their growth towards profitability. This role demands an entrepreneurial spirit, a knack for innovation to ensure successful new Hub launches, and a commitment to upholding brilliant operational standards. You will be instrumental in demonstrating strong leadership, guiding Jaza stars through best practices, and actively participating in the recruitment, training, and coaching of your cohort. Your ultimate responsibility will be to manage Hub growth by increasing active customers, driving profitability, and developing your team of Jaza stars.

Key Responsibilities

Hub Growth & Customer Acquisition: Lead initiatives to achieve an average of 130 active customers (L7), including conducting door-to-door sales with Jaza stars.
Customer Retention & Revenue Generation: Proactively engage with churned customers and implement membership renewal strategies to reach an average of 1M monthly recurring revenue and >$2.8 ARPU.
Profitability Ownership: Drive Hub profitability, guiding Jaza stars on best practices for revenue optimization and ensuring 100% compliance with lost and missing packs metrics.
Sales Coaching: Equip Jaza stars with sharp sales pitches, techniques for overcoming customer objections, closing sales, and efficient customer registration.
Customer Service Excellence: Coach Jaza stars on proper customer and product education, professional communication, effective query handling, timely complaint resolution, and adherence to Jaza behaviors and SOPs.
Inventory Management: Oversee pack scanning schedules, follow up on missing packs, enforce pack in/pack out processes, manage pack rotation, and report defective or tampered packs.
Operational Oversight: Promptly flag any challenges limiting Hub growth or reliable service to the regional coordinator.
Team Recruitment & Training: Own the entire recruitment process for Jaza stars, from advertisement to interviews and comprehensive training.
Performance Reporting: Actively participate in Hypercare meetings, presenting clear action plans for Hub growth, providing progress feedback, and highlighting any dilemmas.

Who We're Looking For: Qualifications

A Bachelor's Degree or equivalent in Sales, Administration, Marketing, or a related discipline.
A minimum of 5 years of experience in Sales, Customer Relations, Entrepreneurship, or similar fields.
Demonstrated strong leadership capabilities, with prior experience in leading, managing, or training a team.
Excellent communication and interpersonal skills, enabling effective collaboration with diverse individuals.
A data-driven mindset with proven analytical decision-making abilities.
A genuine passion for Jaza Energy's mission to increase access to energy and employment opportunities for women.

Essential Skills

Sales
Sales Management
Customer Acquisition
Customer Retention
Marketing
Stakeholder Management
Communication

Join Jaza Energy

This is an exceptional opportunity to make a tangible impact by expanding access to vital energy services and fostering economic empowerment in underserved communities. If you are an entrepreneurial leader with a passion for sales, team development, and sustainable solutions, we encourage you to apply and become a part of the Jaza Energy story.