VP, Client Strategy & Performance

Are you an executive leader passionate about making a real difference in healthcare? Imagine combining nearly two decades of deep revenue cycle expertise with cutting-edge technology, all while fostering truly collaborative partnerships. At R1 RCM, that's exactly what we do. We're a global team, united by our 'All Together Better' culture, working to simplify administrative complexities and improve patient experiences. As our new VP, Client Strategy & Performance, you'll be at the forefront, guiding our most critical enterprise client relationships. Your strategic vision will drive measurable performance, operational excellence, and transformative change. This isn't just a job; it's an opportunity to shape the future of healthcare, no matter where you are in the world.

Overview

R1 RCM is revolutionizing healthcare, blending extensive revenue cycle knowledge with advanced technology like analytics, AI, intelligent automation, and workflow orchestration. Our innovative approach, powered by the irreplaceable expertise of our people, helps hospitals, health systems, and medical groups significantly improve their financial health, streamline operations, and deliver superior experiences for both patients and providers. We embody an 'All Together Better' culture, a diverse global team driven by a shared mission. We seek an accomplished Vice President, Client Strategy & Performance to expertly manage our most complex enterprise customer relationships. In this fully remote, worldwide opportunity, you will serve as a vital trusted advisor to senior customer leaders, consistently driving measurable performance, operational excellence, and transformative change across their organizations.

Key Responsibilities

Develop and nurture deep, strategic relationships with senior executive leaders across our most critical enterprise clients.
Act as the primary trusted advisor, understanding customer goals and aligning R1's capabilities to achieve their strategic objectives.
Lead the development and execution of comprehensive client strategies focused on performance improvement, operational efficiency, and overall transformation.
Drive measurable results, overseeing key performance indicators and ensuring the consistent delivery of value and ROI for our partners.
Identify opportunities for growth and expansion within existing accounts, collaborating closely with internal sales and product teams.
Champion client needs internally, ensuring R1's service delivery and technological advancements meet and exceed expectations.
Monitor industry trends and competitive landscapes to proactively position R1 and our clients for sustained success.
Facilitate regular executive business reviews, presenting performance insights, strategic recommendations, and future roadmaps.
Collaborate effectively across internal R1 teams, including operations, technology, and analytics, to ensure seamless service delivery and client satisfaction.

Requirements

Extensive executive-level experience in healthcare revenue cycle management and operations.
Demonstrated success in leading and managing complex enterprise client relationships at a senior level.
Strong strategic and analytical skills, with a proven track record of driving measurable performance improvements and organizational transformation.
Proficient understanding of advanced healthcare technology, including AI, analytics, and intelligent automation.
Exceptional communication, presentation, and negotiation abilities, capable of influencing senior stakeholders.
A natural leader and collaborator, adept at fostering strong internal and external partnerships.
Bachelor's degree in Business, Healthcare Administration, or a related field; an MBA or advanced degree is highly advantageous.

What You'll Gain

The chance to make a substantial impact on the future of healthcare, improving patient and provider experiences worldwide.
An opportunity to lead strategic relationships with major healthcare organizations, driving significant transformation.
A dynamic, collaborative environment with a global team that champions innovation and growth.
Access to cutting-edge technology and a commitment to continuous learning and professional development.
The flexibility and autonomy of a fully remote role, allowing you to thrive professionally from anywhere.
Be a part of a company culture defined by 'All Together Better,' where your contributions are valued and celebrated.