Customer Success Manager I | Poland

Are you passionate about building strong relationships, solving complex problems, and empowering customers to achieve their goals? Imagine a role where you not only guide clients through cutting-edge technology but also genuinely impact their success, helping them secure their operations and thrive in an ever-evolving digital landscape. At ExtraHop, we're searching for a dedicated Customer Success Manager to join our vibrant team. You will make a tangible difference for businesses across diverse industries, all while working from the comfort of your home base in Poland as part of our global, fully remote workforce. If you are eager to contribute your expertise to a mission-driven company that values innovation and impact, we invite you to explore this exciting opportunity.

Overview

ExtraHop stands at the forefront of cybersecurity, committed to protecting and empowering the connected enterprise. We illuminate the intricate workings of the very infrastructure sustaining businesses, lives, and communities, diligently ensuring the integrity of networks, data, systems, and processes. Organizations worldwide rely on ExtraHop for unparalleled visibility into cyber threats, vulnerabilities, and network performance issues that often bypass their existing security and IT tools. This crucial insight enables them to investigate smarter, stop threats faster, and maintain continuous operations. Our mission is deeply rooted in a profound social and moral responsibility, driving us to be the absolute best at what we do, creating a secure world where everyone can thrive. As a Customer Success Manager I, you will play a pivotal role in this mission, helping our customers maximize the value of their ExtraHop investment and experience true success.

This is a fully remote position, open to candidates located in Poland.

Key Responsibilities

Serve as a trusted advisor and primary point of contact for a portfolio of ExtraHop customers, fostering strong, long-lasting relationships.
Proactively engage with customers to understand their business objectives, technical challenges, and evolving needs.
Guide customers through the adoption, integration, and optimization of ExtraHop solutions, ensuring they achieve their desired outcomes.
Collaborate closely with internal teams, including Sales, Support, Engineering, and Product Management, to advocate for customer needs and resolve any issues.
Conduct regular business reviews to showcase value realization, identify opportunities for expansion, and address any potential risks.
Develop and deliver tailored success plans, educational resources, and best practices to help customers effectively leverage our platform.
Monitor customer health, proactively identify at risk accounts, and work to mitigate churn while driving renewal and expansion opportunities.
Champion the voice of the customer internally, providing valuable feedback to enhance our products and services.

Requirements

Demonstrable experience in a customer facing role, such as Customer Success, Account Management, or Technical Account Management, preferably within a SaaS or technology company.
A solid understanding of networking and/or cybersecurity concepts, with the ability to grasp technical details and explain them clearly to various audiences.
Exceptional communication, presentation, and interpersonal skills, capable of building rapport and influencing stakeholders at all levels.
Proven problem solving abilities, with a proactive approach to anticipating customer needs and resolving challenges.
Strong organizational skills and attention to detail, managing multiple priorities effectively.
Self motivated, curious, and eager to learn new technologies in a fast paced environment.
Ability to work independently and as part of a global, remote team.
Fluency in English is essential; proficiency in Polish is a strong advantage.

What You'll Gain

The chance to make a significant impact within a rapidly growing, innovative cybersecurity company.
Opportunity to work with cutting edge technology and solve critical problems for leading organizations.
A collaborative and supportive remote work environment with a global team.
Generous opportunities for professional development and career advancement.
A competitive salary and benefits package tailored to the region.
The satisfaction of helping customers succeed and thrive in a secure digital world.