Customer Success Manager I | Spain (Remote)

Imagine yourself as the guiding star for our customers, helping them navigate complex challenges and truly shine. At ExtraHop, you won't just solve problems; you'll unlock potential, building lasting relationships that drive real impact. If you're passionate about empowering businesses and thrive on seeing success stories unfold, especially with a global mindset, then this fully remote opportunity could be your next great adventure. We're on the hunt for a Customer Success Manager to join our vibrant team, making a difference on a worldwide stage from beautiful Spain.

Overview

ExtraHop is driven by a profound mission to protect and empower the connected enterprise. We illuminate the very infrastructure sustaining businesses, lives, and communities, ensuring the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop for unparalleled visibility into cyber threats, vulnerabilities, and network performance issues that often evade their existing security and IT tools. With the insights we provide, our customers can investigate smarter, stop threats faster, and keep their critical operations running smoothly.

As a key member of our Customer Success team, you'll unleash your expertise to wow customers and make a significant difference within an exciting, rapidly growing company. This is a fully remote role, open to candidates worldwide who reside in Spain, offering you the flexibility to work from where you are most productive. You'll deliver solutions for mission-critical business and technology problems across a vast array of industries and technologies, tackling challenges customers previously thought impossible.

Key Responsibilities

Serve as the primary point of contact and trusted advisor for a portfolio of ExtraHop customers, ensuring their ongoing success and satisfaction.
Drive product adoption and utilization, guiding customers through onboarding, deployment, and ongoing use of ExtraHop solutions.
Proactively identify opportunities for customers to maximize their value from ExtraHop, understanding their business objectives and aligning our technology.
Conduct regular check-ins, business reviews, and health assessments to monitor customer status and address any potential issues.
Collaborate closely with internal teams, including Sales, Support, Engineering, and Product Management, to advocate for customer needs and resolve challenges effectively.
Identify and mitigate churn risk, while also recognizing opportunities for account expansion and renewal.
Provide training, resources, and best practices to help customers become self-sufficient and proficient with ExtraHop products.
Act as a subject matter expert on ExtraHop products and network security concepts, offering valuable insights and guidance.

Requirements

We are seeking an individual who possesses a unique blend of technical acumen and exceptional interpersonal skills.

At least 2-3 years of proven experience in a Customer Success, Account Management, or similar client-facing role, preferably within the technology or cybersecurity industry.
Excellent communication and presentation skills, both written and verbal, with the ability to articulate complex technical information clearly.
A strong understanding of networking, cybersecurity, or IT operations is highly desirable.
Demonstrated ability to build strong relationships and influence stakeholders at all levels within customer organizations.
Proactive problem-solver with a strong sense of ownership and a commitment to customer satisfaction.
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Fluency in English is essential; proficiency in Spanish is a significant advantage.
Comfortable working independently in a fully remote setup, demonstrating self-motivation and accountability.

What You'll Gain

The opportunity to work with cutting-edge network detection and response technology, making a real impact in the cybersecurity landscape.
A collaborative and supportive remote work environment with a strong company culture that values innovation and customer success.
Significant professional growth and development opportunities as you contribute to a rapidly expanding global company.
The chance to solve mission-critical problems for diverse customers across various industries.
A competitive compensation package and comprehensive benefits.
The flexibility of a fully remote role, allowing for a healthy work-life balance.