Overview

Imagine guiding the revenue engine that truly fuels a company's success, all while transforming how businesses care for their employees. We're AbsenceSoft, and we're on a mission to bring humanity, certainty, and efficiency to the most complex workplace moments through our secure, intuitive technology. We need a visionary leader, a Vice President of Customer Growth, to unlock even greater value from our existing customer base. This is your chance to lead a critical function, building and scaling a high-impact team dedicated to fostering loyalty and driving expansion across our diverse portfolio, from mid-market innovators to large-scale enterprises and key TPAs. If you thrive on building relationships, negotiating impactful deals, and seeing your strategy directly translate into measurable growth, then this opportunity, fully remote and available worldwide, might be your next great adventure.

At AbsenceSoft, we believe in empowering employers with technology that makes a real difference. As our Vice President, Customer Growth, you will take the helm of our revenue generation efforts specifically within our existing customer accounts. This pivotal sales leadership position encompasses the full spectrum of customer value creation: ensuring high renewal rates, identifying and closing upsell opportunities, driving cross-sells, and overseeing comprehensive account expansion strategies. You will be instrumental in cultivating and scaling a team of exceptional Account Managers, establishing ambitious quotas and robust pipeline targets, all while personally steering complex renewal and expansion negotiations with our most strategic clients. Success in this role means seamlessly translating product adoption and overall customer health into significant, sustained revenue growth, achieved through close collaboration with our Customer Success, Product, and Marketing teams. This is a fully remote role, open to candidates anywhere in the world.

Key Responsibilities

Strategically own and optimize the entire revenue engine focused on our existing customer base, ensuring consistent growth through renewals, upsells, cross-sells, and account expansion.
Build, mentor, and scale a high-performing team of Account Managers, fostering a culture of excellence and continuous achievement.
Develop and implement clear quotas, pipeline targets, and performance metrics for the Account Management team, ensuring accountability and driving results.
Personally lead and close high-stakes renewal and expansion negotiations with key accounts, demonstrating executive-level presence and strategic acumen.
Collaborate closely with Customer Success to align on customer health, adoption metrics, and identify growth opportunities within the portfolio.
Partner with Product and Marketing to ensure our offerings resonate with customer needs and that growth strategies are well-supported by market insights and product enhancements.
Continuously analyze market trends and customer insights to refine strategies and capitalize on emerging opportunities for revenue growth.
Report on key performance indicators and revenue forecasts to executive leadership, providing clear insights into customer growth initiatives.

Requirements

Demonstrated executive leadership experience (8+ years preferred) in B2B SaaS, specifically focused on customer growth, renewals, and expansion within an existing client base.
A verifiable track record of consistently exceeding ambitious revenue targets and driving significant growth through upsell and cross-sell initiatives.
Extensive experience in building, coaching, and scaling high-performing quota-carrying sales and account management teams.
Exceptional negotiation and communication skills, capable of influencing decisions at all levels, particularly with senior stakeholders in large organizations.
Strong strategic thinking abilities with a data-driven approach to sales planning and execution.
Proven ability to collaborate effectively across internal departments including Customer Success, Product, and Marketing.
A deep understanding of the HR technology or B2B SaaS landscape is highly advantageous.
Comfort and proficiency in a fully remote work environment.

What You'll Gain

The opportunity to lead a critical, high-impact function within a rapidly growing, innovative HR tech company.
A chance to build and shape a world-class Account Management organization from the ground up, leaving a lasting legacy.
Significant influence on our company's overall revenue strategy and customer experience.
Work within a supportive, collaborative, and human-centered culture that values your expertise and contribution.
The flexibility and autonomy of a fully remote role, empowering you to work effectively from anywhere in the world.
Competitive compensation, comprehensive benefits, and opportunities for continuous professional growth.