Exciting Career Opportunity: Telemarketer at RxAll International Limited

Are you a results-driven sales professional who thrives in a high-energy environment? Do you want to work with one of the most innovative health-tech companies in Africa? RxAll International Limited is hiring a Telemarketer to join its dynamic team in Ibadan.

About RxAll International Limited

Founded in 2016, RxAll is Africa's largest digital pharmacy platform. The company enables patients to buy high-quality, AI-authenticated medicines from trusted offline pharmacies that utilize RxAll's AI-enabled inventory software. By pooling procurement across its pharmacy network, RxAll helps patients secure the lowest prices, save valuable transit time, and access authenticated, non-counterfeit products from the comfort of their homes. Additionally, RxAll offers telepharmacare services and provides a free, omnichannel alternative sales channel for pharmacies looking to lower sales costs and expand their market reach.

Role Summary: This is NOT a Passive Call-Center Job

The Telemarketer is the pipeline engine driving aggressive customer growth. In this active, high-impact role, you will be responsible for generating leads, qualifying prospects, and booking high-value appointments for field Business Development Managers (BDMs). Your success will be measured by the rate at which your qualified leads convert into active paying customers.

You will own the handoff process entirely. Every appointment booked must be formally handed over to the relevant BDM on the same day with complete customer context and management in copy. In this role, you will report directly to the Acting GM / Collections Officer and collaborate closely with regional BDMs across Lagos, Ogun, and the North-Central territories.

Key Responsibilities

Lead Generation & Qualifying: Make 50–80+ daily outbound calls to pharmacy owners and wholesalers, qualifying prospects against RxAll's strict credit criteria.
Seamless Appointment Handover: Send a structured same-day email containing comprehensive prospect details to the territory BDM, copying the Acting GM and CEO.
Conversion Tracking: Monitor lead status from initial outreach to onboarding, maintaining active ownership of your pipeline conversion rate.
Rigorous Follow-Up Discipline: Manage a structured outreach calendar to ensure no prospect goes cold.
CRM Hygiene: Record all call logs and notes within 1 hour of contact, ensuring the CRM remains fully auditable.
Churned Customer Re-engagement: Re-establish communication with previous clients based on quarterly win-back strategies.
Reporting: Submit daily call summaries and weekly consolidated performance reports every Sunday evening.

Key Performance Indicators (KPIs)

Outbound Output: Minimum of 50 calls per day (250+ weekly).
Lead Quality: Hand over at least 50 qualified leads weekly.
Appointment Setting: Deliver 25+ confirmed BDM appointments per week.
Lead-to-Conversion Rate: Achieve a minimum 20% conversion rate of leads into paying customers within 60 days.
Compliance & CRM Logins: Ensure 100% same-day handover compliance and 100% of CRM entries completed within 1 hour.

Qualifications and Experience

Minimum of an Ordinary National Diploma (OND) in any field. A Bachelor’s degree is highly advantageous.
2–3 years of concrete experience in B2B telemarketing, telesales, or inside sales (consumer-only call center experience is insufficient).
A proven track record of lead-to-sale conversions with quantifiable performance history.
Prior experience in B2B service sectors, trade credit, financial services, FMCG, or pharmaceutical distribution is highly preferred.
Excellent verbal communication skills with the ability to handle objections confidently (interest rates, terms, etc.).
Proficiency with Google Sheets, MS Excel, Zoho CRM, and WhatsApp Business.
Fluency in English and Yoruba is required. Knowledge of Hausa and Pidgin is a major plus.
Must be based in Ibadan or willing to relocate immediately.

Required Behavioral Competencies

Ownership Mentality: Treat every prospect as your own personal revenue driver.
Process Discipline: Adhere to communication protocols and reporting timelines without requiring reminders.
Evidence-Driven: Maintain detailed documentation for every call and commitment.
Resilience: Maintain high energy and professionalism throughout hundreds of outbound calls per week.
Integrity: Exhibit absolute honesty in reporting call volume, outcomes, and lead statuses.

What We Offer (Compensation & Benefits)

Attractive Commission Structure: ₦2,000 per qualified lead successfully converted into a paying customer (tracked monthly).
Performance Bonus: ₦30,000 monthly bonus for meeting 100%+ of your conversion targets.
Core Benefits: HMO medical coverage, pension contributions, 13th-month salary, and dedicated call/data allowances.
On-Target Earnings (OTE): Total annual potential compensation ranges between ₦1,800k to ₦3,000k at full target achievement.