Join Five9 as a Senior Telecom Engineer

Ever imagined a role where your expertise truly helps bring joy to customer experiences? At Five9, we are at the forefront of cloud contact center software, powering innovation for companies around the globe. Our secret? A vibrant, team-first culture where every voice matters, where diversity is celebrated, and where you're encouraged to be your authentic self. We thrive on innovation and grow together, making every step of the journey enjoyable. We are expanding rapidly, and that means a fantastic opportunity awaits a seasoned Senior Telecom Engineer to join our dynamic Cloud Operations team. This is a fully remote, worldwide opportunity, though for this specific position, we are seeking candidates based anywhere within the United Kingdom who can contribute to our 24/7 production environment. If you're passionate about VoIP, SIP, and RTP, and love solving complex challenges, you might just be the perfect fit!

Overview

As a pivotal Senior Telecom Engineer, you will play an essential role within our cloud operations organization. This full-time, remote position based in the UK involves crucial support for our telecommunications network. You will be instrumental in ensuring network availability and maintaining exceptional customer quality, operating within a fast-paced 24/7 production environment. Your work will directly impact our customers' experience, helping Five9 continue its mission of delivering innovative cloud solutions.

Key Responsibilities

Engage directly with customer telecom engineers and IT teams to implement tailored solutions and diagnose any arising issues.
Provide critical day-to-day operational support for our robust Telecommunications network, diligently analyzing problems that impact network availability and reviewing customer quality reports.
Serve as a primary escalation point for our Network Operations Center, stepping in to resolve critical alerts and ensure seamless operations.

Requirements

Demonstrable experience as a Senior Telecom Engineer, ideally within a high-stakes 24/7 production support setting.
A deep and practical understanding of VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and RTP (Real-time Transport Protocol).
Proven ability to troubleshoot complex telecommunications problems and deploy effective solutions.
Strong communication skills, capable of interfacing effectively with both technical teams and customers.
The ability to work independently and collaboratively in a remote team environment.
Must be based anywhere in the United Kingdom for this particular role.

What You'll Gain

Joining Five9 means more than just a job; it’s an invitation to be part of something bigger. You will grow your expertise in cutting-edge cloud technology, work alongside a supportive and innovative team, and truly make a difference in how businesses connect with their customers. We offer an environment where continuous learning is encouraged, where your contributions are valued, and where you can enjoy a fulfilling career journey with a leading industry innovator.