Overview

Are you the kind of person who gets genuinely excited about solving tricky tech problems and helping others succeed? Great Minds is looking for a Technical Support Specialist to join our remote team. We are a mission-driven organization founded by educators back in 2007. We craft top tier curricula like Eureka Math, Wit and Wisdom, and PhD Science because we truly believe every student deserves access to challenging content and every teacher deserves intuitive tools. In this role, you will be the friendly and reliable voice guiding educators through our digital platforms, ensuring their classrooms run smoothly. This is a fully remote opportunity open to candidates worldwide, letting you make a tangible impact on education from wherever you call home.

Key Responsibilities

Provide prompt, empathetic, and effective technical support to teachers, school administrators, and students using our digital products.
Troubleshoot software glitches, platform access hurdles, and integration issues with patience and clarity.
Document recurring technical problems and collaborate with our product and engineering teams to implement lasting solutions.
Create clear, user-friendly help articles, FAQs, and guides that empower educators to solve common issues independently.
Manage support tickets efficiently while maintaining high standards of customer satisfaction and response times.

Requirements

Proven experience in a technical support, customer service, or help desk role, ideally within EdTech or SaaS environments.
Exceptional communication skills with the ability to explain complex technical concepts to non-technical users in a warm and approachable manner.
Strong problem-solving instincts and a proactive attitude toward diagnosing and resolving software issues.
Familiarity with modern ticketing systems, CRM tools, and remote collaboration software.
A genuine passion for education and a strong alignment with our mission to support teachers and students.

What You'll Gain

The chance to work with a passionate, mission-driven team dedicated to transforming education on a national scale.
A flexible, fully remote work environment that respects your work life balance and offers global collaboration.
Continuous opportunities for professional growth and skill development within a high growth organization.
Competitive compensation and benefits packages designed to support your health and well being.