Overview

Are you someone who thrives on connecting cutting-edge technology with real-world solutions? Do you love diving deep into the mechanics of digital products, explaining their magic, and ensuring they perform flawlessly for users? Henry Schein is looking for a passionate and skilled individual to join our team as a Technical Sales Support specialist. This is your chance to play a pivotal role in empowering dental professionals globally, all from the comfort of your own home, no matter where you are in the world.

As a key member of the Henry Schein team, you will become the technical backbone for our innovative Connect Dental Digital Products. This critical, fully remote, worldwide opportunity involves a dynamic blend of technical expertise, problem-solving, and customer education. You will work closely with our sales teams and customers, ensuring our digital devices not only meet but exceed expectations, contributing directly to the success of dental practices everywhere. Your dedication will help integrate advanced technology seamlessly into daily operations, making a tangible difference in patient care.

Key Responsibilities

Manage Digital Product Lifecycle: Oversee the health and functionality of Connect Dental Digital Products from implementation through ongoing use.
Provide Expert Technical Support: Diagnose and resolve complex software and hardware issues, ensuring optimal product performance for our customers.
Conduct Thorough Diagnostics and Repairs: Meticulously inspect products, analyze damage, and perform necessary repairs or component replacements.
Deliver Exceptional After Sales Service: Proactively manage technical problems and provide outstanding support post-purchase, building lasting customer relationships.
Educate and Train Users: Develop and deliver engaging presentations, educational materials, and comprehensive training sessions on our digital dental devices.
Showcase Product Value: Offer detailed information about our products and services, including compelling demonstrations, and coordinate product delivery when necessary.
Strategic Sales Collaboration: Work hand-in-hand with sales teams and other internal stakeholders to provide robust support for our customer base.
Embrace New Challenges: Adapt quickly to new assignments and duties as directed by your supervisor, contributing to overall team success.

Requirements

Proven experience providing technical support for software and hardware products, ideally in a customer-facing role.
A strong understanding of digital devices, with the ability to troubleshoot, diagnose, and repair technical issues effectively.
Exceptional communication and presentation skills, capable of explaining complex technical concepts clearly and concisely to diverse audiences.
Demonstrated ability to deliver engaging training sessions and product demonstrations.
A customer-centric mindset with a commitment to delivering outstanding after sales service.
Ability to collaborate effectively with sales teams and various internal departments.
Self-motivated and disciplined, with the capacity to thrive in a fully remote, independent work environment.
Reliable internet connection and a dedicated workspace.

What You'll Gain

The chance to make a significant impact on the adoption of cutting-edge dental technology globally.
Opportunity to work with a leading company in the healthcare industry, Henry Schein, known for innovation and integrity.
A stimulating and supportive fully remote work environment that values your expertise and contribution.
Professional growth and continuous learning opportunities in a rapidly evolving digital landscape.
The satisfaction of helping dental professionals enhance their capabilities and improve patient outcomes.