Technical Customer Success Manager, UK

Are you an experienced technical leader with a passion for driving real customer success and impact? Do you thrive on building deep, lasting partnerships with enterprise clients, becoming an indispensable extension of their team? Here at Nash, we are searching for a motivated Technical Customer Success Manager to become the dedicated champion for some of our most significant enterprise accounts within the UK market. This isn't just about managing projects; it's about taking full ownership of crucial relationships, guiding our partners through designing, deploying, and continually optimizing cutting-edge solutions on our platform. You'll be the pivotal link ensuring our customers not only adopt our technology but also achieve measurable, transformative business outcomes.

Overview

Join Nash, a dynamic and innovative technology company, as a Technical Customer Success Manager. This is a unique opportunity to shape the future of our enterprise partnerships. While this role focuses on our valuable UK accounts, we welcome applications from talented individuals around the globe. This is a fully remote position, allowing you to contribute from wherever you do your best work. You will be a critical part of our Customer Success organization, blending high-level strategic account leadership with hands-on technical problem solving. Your primary mission will be to ensure our customers realize the full potential of Nash’s platform, driving adoption, optimizing performance, and delivering tangible business impact.

Key Responsibilities

Be the ultimate owner for your accounts. This means taking full, end to end accountability for key enterprise customers, overseeing their success, growth, and overall performance with Nash.
Forge deep partnerships. You will collaborate directly with customer product, engineering, and operations teams, guiding them through the entire lifecycle from initial solution design to ongoing deployment and scaling on Nash’s powerful platform.
Master Nash’s ecosystem. Becoming a true expert on our platform, you will deeply understand its capabilities, nuances, and how to leverage it to solve complex customer challenges.
Drive measurable results. Your efforts will directly lead to increased platform adoption, a reduction in operational defects, significant improvements in performance, and ultimately, ensure our customers achieve impactful business outcomes.
Strategize and optimize. You will continuously work to identify opportunities for improvement and expansion within your accounts, ensuring long term value and a robust partnership.

Requirements

To excel in this pivotal role, we are looking for individuals who bring a blend of technical prowess and strategic relationship management. Successful candidates typically possess:

Extensive experience in customer success or technical account management, particularly within an enterprise SaaS or platform environment. You should have a track record of owning and growing strategic customer relationships.
A strong technical foundation, enabling you to confidently engage with product managers, engineers, and operations teams on architectural decisions, deployment strategies, and technical troubleshooting.
Exceptional problem solving abilities. You can dissect complex technical challenges, propose effective solutions, and clearly articulate technical concepts to both technical and non technical audiences.
Outstanding communication and interpersonal skills. Building rapport and trust comes naturally to you, whether you are presenting to executives or collaborating with engineers.
A proactive and results driven mindset. You are a self starter who thrives on accountability and consistently seeks to drive positive outcomes for your customers and for Nash.
Experience working remotely within a globally distributed team is a significant advantage.

What You'll Gain

Joining Nash means more than just a job; it’s an opportunity to significantly impact our growth and your career. Here’s what you can expect:

Ownership and Impact. You will have true ownership over key enterprise accounts, directly influencing their success and our strategic partnerships. Your work will directly translate into tangible business results for our customers.
Cutting Edge Technology. Work with a leading platform, continuously expanding your technical expertise and contributing to the evolution of innovative solutions.
Professional Growth. We believe in investing in our people. You will find ample opportunities for learning, skill development, and career advancement within a supportive and dynamic environment.
A Collaborative Global Team. Be part of a diverse, talented, and passionate team that values collaboration, innovation, and mutual support, all within a flexible, fully remote setting.
Meaningful Relationships. Build deep, trusted advisor relationships with industry leaders and technical experts at some of the world’s most exciting companies.