Technical Account Specialist - Storm, Sewer, Flood

Are you a seasoned expert in InfoWorks ICM with a profound passion for empowering users? Imagine a role where you aren't just solving tickets, but actively shaping how engineers and IT professionals leverage cutting-edge software to tackle critical storm, sewer, and flood challenges. Autodesk is looking for someone truly special to join our team, someone who thrives on building relationships and diving deep into customer workflows. This isn't about reactive troubleshooting; it's about proactive guidance, strategic enablement, and ensuring our customers unlock the full potential of ICM, no matter where they are in the world.

Overview

Autodesk is seeking a dedicated Technical Account Specialist to become a pivotal part of our customer success journey. This unique, fully remote, worldwide opportunity empowers you to move beyond conventional software support. Instead, you will proactively engage with both new and existing customers, guiding them in the optimal adoption and utilization of InfoWorks ICM. Your expertise will be crucial in ensuring they maximize efficiency and effectiveness, addressing both their IT infrastructure needs and complex engineering challenges. We envision this role as a strategic partnership, fostering strong relationships and building lasting trust.

Key Responsibilities

Proactively engage with customers to assist them in adopting and optimizing InfoWorks ICM for their storm, sewer, and flood projects.
Provide expert enablement, technical support, and strategic guidance throughout the customer's project lifecycle.
Develop and execute a proactive engagement strategy to identify key customers and relevant discussion topics.
Cultivate robust relationships with customers, becoming their trusted advisor for InfoWorks ICM.
Collaborate closely with internal Autodesk teams, including Sales, Development, and Engineering, to advocate for customer needs and insights.
Take ownership of customer ideas, concerns, and requests, transforming them into actionable feedback for product improvement.
Facilitate high-value discussions, collecting and analyzing customer feedback to inform comprehensive customer success strategies.

Requirements

Demonstrated expert-level proficiency with InfoWorks ICM (ICM).
Extensive practical experience applying ICM in storm, sewer, or flood management projects.
A deep understanding of both engineering workflows and the IT considerations involved in software deployment and use.
Proven ability to build and maintain strong professional relationships with diverse stakeholders, both internal and external.
Exceptional communication and presentation skills, capable of conducting high-value, strategic conversations.
Strong analytical capabilities to collate customer feedback and formulate actionable insights.
A proactive and strategic mindset, with the ability to develop and execute engagement plans.

What You'll Gain

The opportunity to make a tangible impact on how our customers successfully leverage Autodesk's industry-leading software.
A unique chance to shape product direction by translating customer insights directly to our Development and Engineering teams.
Professional growth within a proactive, customer-centric role that spans both technical and strategic dimensions.
Experience working as part of a dynamic, globally distributed team within a world-renowned technology company.
The satisfaction of building deep, trusted relationships and seeing customers thrive with your guidance.