Overview

If you love bridging the gap between cutting edge technology and client success, we have a fantastic opportunity for you. At Upwind Security, we are transforming how organizations protect their cloud infrastructure by using runtime context to catch what others miss. We are searching for a Technical Account Manager to join our growing team. This is a fully remote role open to candidates across the United States. You will step in as the trusted advisor for our clients, helping them unlock the full potential of our eBPF powered platform while driving adoption and long term satisfaction.

Key Responsibilities

Serve as the primary trusted advisor and main point of contact for strategic enterprise customers.
Guide technical deployments and ensure smooth onboarding experiences from day one.
Lead strategic roadmap discussions and align our product capabilities with client goals.
Provide hands on technical support and troubleshooting to drive continuous platform engagement.
Collaborate closely with our product and engineering teams to relay customer feedback and accelerate feature requests.

Requirements

Proven experience managing technical accounts in the cybersecurity or SaaS industry.
Strong understanding of cloud infrastructure, security postures, and modern deployment environments.
Exceptional communication skills with the ability to explain complex technical concepts to diverse audiences.
A proactive mindset focused on solving problems and building lasting relationships.

What You'll Gain

The chance to make a massive impact at a fast growing, innovative cybersecurity pioneer.
Complete location independence with a fully remote work culture.
Opportunities for continuous learning, creative thinking, and rapid career advancement.