Technical Account Manager - UK

Are you a seasoned technical architect who thrives on both deep technical challenges and fostering strong client relationships? Imagine a role where you guide some of the world's leading organizations through their AI journey, working hand-in-hand with their teams from the command line to the boardroom. At Dataiku, we're not just building software; we're empowering enterprises to operationalize AI and unlock measurable business value. This is your chance to be a pivotal player in our clients' success story, bridging the gap between cutting-edge technology and real-world impact. We are looking for an exceptional individual to join our team as a Technical Account Manager for the UK region.

Overview

Dataiku stands as the Platform for AI Success, an essential enterprise orchestration layer for building, deploying, and governing AI. Our single, unified environment enables teams to design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control that modern enterprises demand. Positioned above diverse data platforms, cloud infrastructures, and AI services, Dataiku seamlessly connects the entire enterprise AI stack. This empowers organizations to run AI across multi-vendor environments while maintaining centralized governance. The world’s foremost companies trust Dataiku to transform AI into a genuine business performance engine, consistently delivering tangible results. This is a fully remote role, open to candidates based in the UK, yet part of a truly global team. As a Technical Account Manager, you will serve as a highly experienced architect, bringing profound technical expertise and exceptional interpersonal skills to support a select portfolio of strategic clients, typically around three per manager. You will need to be agile and adept at navigating challenging customer situations, whether you are presenting strategic insights to a client CTO or collaborating on technical details with an administrator.

Key Responsibilities

Provide expert architectural guidance and deep technical support to a dedicated portfolio of strategic clients.
Act as a primary technical point of contact, building strong, lasting relationships with client teams across various levels.
Proactively identify and address potential technical challenges, ensuring the seamless adoption and operation of the Dataiku platform.
Collaborate closely with client technical teams, offering hands-on assistance and best practice recommendations.
Champion client needs internally, working with product, engineering, and sales teams to drive successful outcomes and product enhancements.
Stay continuously updated on Dataiku’s evolving capabilities, new features, and the broader AI/ML ecosystem.
Lead technical discussions, workshops, and presentations, tailoring communication to both highly technical and business-oriented audiences.

Requirements

Extensive experience as a Technical Architect, Solutions Engineer, or in a similar client-facing technical role, ideally within the data science, machine learning, or enterprise software domain.
Demonstrated deep technical proficiency with data platforms, cloud infrastructure, AI services, and distributed systems.
Proven ability to quickly grasp complex technical concepts and articulate them clearly and concisely.
Exceptional communication and interpersonal skills, capable of building rapport and trust with diverse stakeholders.
A track record of successfully managing challenging client situations with a positive and solution-oriented approach.
Experience with Dataiku or similar enterprise AI/ML platforms is highly desirable.
Strong problem-solving abilities and a proactive mindset, comfortable working independently and as part of a team.
Must be based in the United Kingdom and authorized to work.

What You'll Gain

The opportunity to work with Dataiku, a leader in the AI and machine learning space, influencing the AI strategies of global enterprises.
A stimulating and dynamic environment where your technical prowess and relationship-building skills directly contribute to client success.
Exposure to a wide array of industries and complex technical challenges, fostering continuous learning and professional development.
A collaborative culture within a truly global organization, offering avenues for significant career growth.
The chance to make a tangible impact by helping companies transform their operations with cutting-edge AI technology.