About the Role

Are you someone who loves bridging the gap between complex technology and happy customers? We are looking for a sharp, tech-savvy Technical Account Manager to join our growing team at Nivoda. In this fully remote role, you will act as the crucial technical link for our B2B SaaS customers using our feeds and Shopify integrations. You get to help revolutionize a massive industry by making sure our users have a seamless experience every single day.

Overview

Nivoda is shaking up a three hundred fifty billion dollar industry that has traditionally been slow to modernize. We connect jewelry retailers with top tier suppliers around the globe through our cutting-edge B2B marketplace. Processing over three hundred million dollars in annual transactions means our systems need to be reliable, and our customers need top tier technical guidance. As part of our Technical Account Management team, you will ensure our clients unlock the full potential of our platform.

Key Responsibilities

Manage technical relationships with our SaaS and Shopify integration customers from onboarding to ongoing optimization.
Troubleshoot and resolve complex integration issues related to product feeds and API connections.
Collaborate closely with our product and engineering teams to relay customer feedback and drive platform improvements.
Educate clients on best practices to maximize their efficiency using the Nivoda platform.
Ensure high levels of customer satisfaction and retention through proactive communication and technical support.

Requirements

You have a strong background in technical account management, customer success, or software support, ideally working with B2B SaaS products or e-commerce integrations like Shopify. You know your way around APIs, data feeds, and troubleshooting technical hiccups. Excellent communication skills are a must because you will be talking to clients of all technical backgrounds. Problem solving comes naturally to you, and you thrive in a fast-paced environment.

What You'll Gain

Working here means joining a rapidly scaling global company where your work directly impacts our growth. You will enjoy complete location independence with this fully remote position while collaborating with a talented international team. We offer competitive compensation and plenty of room for professional growth as we continue to scale our operations worldwide.