Imagine being the trusted advisor who helps the world's most innovative merchants and fintechs untangle the messy world of online payments. At Spreedly, we are on a mission to make payments an engine for growth rather than a headache. As our new Technical Account Manager, you will sit at the very heart of this mission. You are going to bridge the gap between complex software and human business needs, guiding our customers to scale globally without losing sleep over compliance, routing, or uptime. This is a fully remote, worldwide opportunity, meaning you can do impactful work from wherever you call home.

Overview

As a Technical Account Manager at Spreedly, you will own the technical relationship with a portfolio of high-value customers. You will partner closely with Customer Success, Sales, and Product teams to ensure our clients get maximum value from our Intelligent Payments Platform. Your days will involve diving into API logs, consulting on payment architecture, and helping fast-growing companies optimize their transaction success rates across borders.

Key Responsibilities

Serve as the primary technical point of contact for strategic merchants, platforms, and fintechs.
Guide customers through complex API integrations, vault migrations, and smart routing configurations.
Troubleshoot technical issues by analyzing API requests, responses, and gateway error codes.
Collaborate with internal engineering and product teams to advocate for customer feature requests and bug resolutions.
Conduct regular technical health checks and business reviews to ensure optimal platform utilization.
Stay ahead of industry standards including PCI compliance, 3DS, and emerging digital payment methods.

Requirements

Solid background in technical account management, solutions engineering, or developer support within a SaaS environment.
Working knowledge of RESTful APIs, HTTP protocols, and at least one programming language like Ruby, Python, or Node.js.
Familiarity with the payments ecosystem, gateways, or e-commerce infrastructure is a strong advantage.
Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders.
A proactive mindset and a genuine passion for solving puzzles and helping businesses scale.

What You'll Gain

The freedom to work remotely on a global team spanning multiple time zones and cultures.
Deep expertise in the rapidly evolving fintech and payments industry.
Opportunities for continuous professional growth and mentorship from industry veterans.
A collaborative, transparent work culture that values your unique perspective.