Hey Team Leader, are you ready to become a Contact Hero?

Are you someone who genuinely thrives on delivering exceptional customer service? Do you light up at the thought of guiding and inspiring a team to reach new heights? If you have already proven your capabilities in a customer service leadership role, then we believe you could be the perfect Teamleiter we are eagerly searching for here at Hey Contact Heroes. We are building something special, and your leadership could be the next crucial piece.

Overview

This is a fantastic opportunity to join us as a Teamleiter (m/w/d) im Kundenservice. We offer a secure, permanent contract with an immediate start. This role is fully remote, available worldwide, though it begins with a crucial on-site onboarding period. As a Team Leader, you will guide your own team of Customer Service Heroes. Your mission involves ensuring incredibly smooth operations and elevating quality to the next level alongside us. You will collaborate closely with our valued clients in the telecommunications sector, making certain we impress in every single interaction.

Key Responsibilities

Lead, motivate, and develop your dedicated team of customer service professionals.
Ensure the consistent attainment of quality, service, and performance key metrics.
Conduct regular coaching sessions, provide constructive feedback, and facilitate engaging team meetings.
Manage critical communication interfaces with planning, quality management, project leadership, and our valued clients.
Oversee daily reporting and performance management within your team's operations.
Actively contribute to shaping and improving processes, sharing innovative ideas, and implementing enhancements.

Requirements

A minimum of two years of proven experience as a Team Leader in a customer service environment.
The ability to commit to a 3-week on-site onboarding period initially; following this, your role transitions to a 100% home office setup.
Exceptional communication and interpersonal skills, coupled with a natural talent for fostering positive team dynamics.
A genuine passion for customer service excellence and a proactive, solution-oriented mindset.
Fluency in German is essential for effective communication within our team and with our clients.

What You'll Gain

Receive a secure, permanent employment contract with a forward-thinking, supportive company.
Experience the ultimate flexibility and freedom of a fully remote position, allowing you to work from anywhere in the world after your initial onboarding.
Have a unique opportunity to lead and significantly grow a dynamic team of customer service professionals.
Get a chance to make a significant, tangible impact on service quality and overall customer satisfaction within the exciting telecommunications industry.
Benefit from continuous professional development pathways and a truly supportive, engaging work environment.