Team Lead, Operations Account Management (OAM)

Ever considered yourself the ultimate problem-solver, someone who can effortlessly bridge communication gaps and drive tangible financial outcomes? At CPSI, we're on the hunt for a dynamic Team Lead in Operations Account Management to champion our acute billing operations. This is your opportunity to become the primary operational voice for our clients, guiding internal teams and ensuring every facet of the revenue cycle, from initial billing to final collection, operates with precision. It's about protecting cash, optimizing performance, and building strong, lasting client relationships, all while working remotely from anywhere on the globe.

Overview

As our Team Lead for Operations Account Management, you will oversee the day-to-day operational performance and execution for a portfolio of assigned clients. You'll serve as the essential operations liaison, connecting client facilities with our dedicated internal delivery teams. Your core focus will be on achieving tactical revenue cycle outcomes, which means guaranteeing accurate reporting, fostering effective communication, and ensuring consistent execution across the entire spectrum of claims processing. This includes billing, follow-up, collections, denials, and seamless claim resolution workflows. You will be held accountable for rigorous operational monitoring and expert client relationship management. This role requires translating complex client needs into clear, actionable operational priorities, vigilantly monitoring key performance indicators, proactively identifying risks and trends, and supporting timely issue resolution. All these efforts are geared towards protecting cash flow, enhancing A/R performance, and boosting client satisfaction. Beyond client-facing duties, you'll also provide invaluable operational mentorship to our staff, reinforcing daily best practices, supporting training initiatives, and helping remove any execution barriers.

Key Responsibilities

Drive day-to-day operational performance and execution for assigned client accounts.
Act as the primary operations liaison, fostering strong connections between client facilities and internal delivery teams.
Focus intently on tactical revenue cycle outcomes, ensuring accuracy and efficiency in all processes.
Ensure accurate reporting, effective communication, and consistent execution across all full-cycle claims processing areas, including billing, follow-up, collections, denials, and claim resolution.
Be accountable for meticulous operational monitoring and proactive client relationship management.
Translate diverse client needs into clear, prioritized operational strategies.
Monitor key performance indicators (KPIs) diligently, identifying potential risks and emerging trends.
Support the timely resolution of issues to safeguard cash, optimize A/R performance, and ensure high client satisfaction.
Provide impactful operational mentorship to staff members, promoting best practices and skill development.
Actively support training efforts and performance improvement initiatives within the team.
Identify and help remove any barriers to execution, ensuring smooth and efficient operations.

Requirements

Proven, substantial experience in acute healthcare billing operations and comprehensive revenue cycle management.
Demonstrated leadership ability, including experience mentoring and guiding operational teams to achieve excellence.
Exceptional communication and interpersonal skills, with a track record of building and nurturing strong client relationships.
A robust analytical mindset, capable of interpreting complex KPIs, recognizing trends, and initiating proactive problem-solving.
Deep expertise in the full-cycle claims processing landscape, encompassing billing, follow-up, collections, denials, and successful claim resolution.
A unwavering commitment to driving positive financial outcomes and ensuring unparalleled client satisfaction.
Capability to thrive in a fully remote work environment, adept at managing priorities and collaborating effectively across distances.

What You'll Gain

The opportunity to make a significant, direct impact on our clients' financial health and operational efficiency.
A pivotal leadership role within a supportive, forward-thinking, and entirely remote-first company culture.
Abundant opportunities for continuous professional growth, skill enhancement, and career advancement.
The deep satisfaction of seeing your direct contributions lead to robust client retention and demonstrably optimized revenue cycle performance.
A truly global, flexible work setting that values your expertise and allows you to contribute meaningfully from anywhere in the world.