Are you the kind of person who genuinely loves fixing complex technical puzzles while keeping the human side of support running smoothly? We are looking for a hands-on technical leader to steer our internal IT operations and service management. This is a fully remote, worldwide opportunity, meaning you can work from wherever you feel most inspired and productive.

Overview

At name, we believe that great IT operations are the silent backbone of any thriving remote company. You will take ownership of our internal tech landscape, rolling up your sleeves to handle daily operations while guiding our small, dedicated team. If you thrive in an environment where you can both build high-level strategies and dive into hands-on troubleshooting, you will fit right in.

Key Responsibilities

Drive the day-to-day operational excellence of our internal IT environment, ensuring smooth workflows and pragmatic technical execution.
Manage and support our office IT infrastructure alongside our Microsoft-based digital workspace.
Approach complex technical hurdles with a solution-oriented mindset, conducting deep root-cause analyses and aiding hands-on implementation.
Plan and structure IT initiatives, prioritizing tasks intelligently with internal stakeholders and external partners.
Oversee external service providers with clear accountability to guarantee high-quality deliverables that match our company standards.
Evolve our IT support setup into a more formalized service model by transforming recurring tickets into streamlined, scalable processes.
Optimize Jira Service Management as the primary hub for all internal requests and technical assistance.
Contribute actively to upcoming IT and information security audits alongside regular compliance certifications.

Requirements

Proven background in IT operations, service management, or a closely related technical discipline.
Strong familiarity with Microsoft-based working environments and modern office infrastructure.
Experience guiding technical teams and building collaborative relationships with external vendors.
Familiarity with ticket management systems, ideally Jira Service Management.
A proactive, pragmatic approach to problem-solving with excellent communication skills in a remote setting.
Understanding of IT security standards and readiness to support compliance audits.

What You'll Gain

Complete location independence with a 100% remote setup operating on a global scale.
The autonomy to shape our IT processes and leave a lasting mark on our technical infrastructure.
A collaborative, trusting culture that values pragmatic solutions over rigid bureaucracy.
Opportunities for professional growth as you scale our internal support and security frameworks.