Overview

If you love untangling infrastructure alerts, keeping systems humming, and jumping into real problem-solving every day, this role might be your next home. We are looking for a dedicated SysOps Engineer to monitor and support multi-tenant environments across the healthcare sector. This is a fully remote position open to candidates worldwide, operating on full-time US Eastern Standard Time hours. Working inside an agile managed service provider setting, you will be the vital link that keeps medical technology secure, reliable, and compliant.

Key Responsibilities

Every shift brings a dynamic mix of proactive maintenance and responsive triage. In this role, you will handle several core operational duties.

Track and address antivirus, security, and system performance alerts across multiple distinct client networks.
Perform daily administration tasks involving Windows Server, Active Directory, regular patching schedules, and backup verification.
Investigate unexpected incidents, perform immediate triage, and route tickets smoothly according to established standard operating procedures.
Partner with internal IT and service delivery crews to implement handy automation scripts and reduce noise in monitoring systems.
Carefully record solutions and recurring trends to continuously cut down on false positives.
Ensure day-to-day operations align with HIPAA requirements and established cybersecurity benchmarks.

Requirements

To succeed here, you should bring a strong technical backbone along with a methodical approach to system alerts. We look for candidates who bring the following capabilities.

Practical experience handling Windows Server environments, Active Directory, and infrastructure maintenance.
Prior experience operating within a managed services provider or supporting multiple external business accounts.
Solid understanding of endpoint protection, patch management tools, and backup technologies.
Comfort with healthcare compliance standards such as HIPAA.
A proactive mindset toward automation and writing scripts to streamline repetitive checks.
The flexibility to commit to full-time hours scheduled during the US Eastern timezone.
Exceptional troubleshooting intuition along with clear, concise written communication.

What You Will Gain

Joining this team gives you the freedom of working remotely from anywhere in the world while making a direct impact on crucial healthcare IT systems. You will sharpen your automation skills, expand your technical toolkit across diverse environments, and collaborate alongside talented peers in a transparent, supportive culture.