Support Engineer (Worldwide Remote)

Ever wondered what it is like to be at the heart of a movement teaching computers to truly 'see' and understand the world around us? At Roboflow, we are not just building software; we are crafting the future of artificial intelligence. We believe sight is fundamental to how we comprehend the world, and soon, our software will share that deep perception. If you are passionate about helping developers leverage cutting-edge computer vision tools and thrive on solving complex technical challenges, then keep reading. We are on the hunt for a skilled Support Engineer to join our fully remote, globally distributed team.

Overview

Roboflow is simplifying how people build and use computer vision models. Today, over one million developers, including many from top Fortune 100 companies, already depend on our powerful open source and hosted tools. Our technology powers incredible innovations across many sectors: from accelerating cancer research by counting cells, to improving construction site safety, digitizing floor plans, preserving coral reef populations, and even guiding drone flight. We are a team of passionate builders who value taking ownership, being accountable, and acting decisively. Curiosity is a key trait among us, as is a hands-on approach to new technology. Many of us possess a founder mindset and flourish in our high autonomy environment. We have secured over $63 million in funding from leading investors such as Y Combinator, Google Ventures, Craft Ventures, Sam Altman, and Lachy Groom, demonstrating strong confidence in our mission.

Key Responsibilities

As a Support Engineer, your day will involve ensuring our users have an exceptional experience with Roboflow. You will:

Provide expert technical assistance to Roboflow users via various channels, including email, chat, and community forums.
Diagnose and troubleshoot complex technical issues related to computer vision models, API integrations, and general platform usage.
Collaborate closely with our product and engineering teams to escalate bugs, relay user feedback, and contribute to product improvements.
Create and maintain high quality documentation, tutorials, and knowledge base articles to empower users with self-service solutions.
Act as a strong advocate for our users, ensuring their voices are heard and their needs are met within the product development cycle.

Requirements

We are looking for someone with a blend of strong technical acumen and a genuine passion for helping others. Ideal candidates often bring:

Proven experience in a technical support, customer success, or software engineering role, preferably within a SaaS or developer tools company.
A solid understanding of computer science fundamentals, cloud platforms (AWS, GCP, Azure), and RESTful APIs.
Familiarity with at least one programming language, such as Python or JavaScript, is highly valued.
Exceptional problem solving, analytical, and communication skills, both written and verbal.
A self-starter mentality, with the ability to manage priorities and work effectively in a remote, independent setting.
Prior experience or a strong interest in computer vision, machine learning, or artificial intelligence concepts is a significant plus.

What You'll Gain

Joining Roboflow means becoming part of a mission driven company where you can genuinely make a significant impact. You will:

Work on cutting edge computer vision and AI technologies that are transforming industries worldwide.
Collaborate with a brilliant, supportive, and globally distributed team that is passionate about what they do.
Enjoy a high degree of autonomy and ownership over your work, with direct influence on user satisfaction and product direction.
Access opportunities for continuous learning, professional growth, and career development within a rapidly evolving field.
Contribute to a product used by millions of developers and researchers to solve real world problems.