Support Engineer (EMEA)

Imagine yourself at the heart of the developer community, empowering creators and problem-solvers around the globe. That's exactly where you'll be as a Support Engineer at Supabase. We are a team passionate about building the future of backend development, and we believe that outstanding support is just as crucial as innovative code. If you thrive on helping others navigate technical challenges, explaining complex concepts with clarity, and ensuring every developer has a smooth journey with their projects, then this is an incredible opportunity to make a real impact.

Overview

Supabase offers a powerful, open source Postgres development platform, carefully crafted by developers, for developers. Our comprehensive suite includes Database, Auth, Storage, Edge Functions, Realtime, and Vector Search, all deeply integrated and built for scale. As a Support Engineer focusing on the EMEA region, you will play a vital role in delivering world-class support. You will guide users through any issues or questions they encounter while leveraging Supabase. Our support team is truly global, committed to minimizing resolution times, and works in close partnership with our product engineering and growth teams to ensure our users always have the best experience.

Key Responsibilities

You will be the first point of contact, ensuring quick and helpful responses to all support cases. These cases span a wide range of topics, from billing inquiries and pre-sales questions to optimization advice and implementation challenges.
You'll master the art of triaging, adeptly directing users to previous answers, providing insightful code examples, pointing to relevant documentation, or escalating issues to specialized technical or business teams when needed.
Keeping a close eye on various feedback channels, including our GitHub Issues & Discussions (check them here: https://github.com/supabase/supabase/issues), will be part of your daily rhythm.
You will actively seek opportunities to improve support efficiency, perhaps by identifying needs for internal tooling and contributing to its development or acquisition.
You will expertly reproduce reported issues, build test cases to pinpoint problems, and document solutions clearly to benefit our entire developer community.

Requirements

Proven experience in a technical support role, ideally for a developer-centric product or platform.
A solid understanding of SQL and relational databases, particularly PostgreSQL.
Familiarity with web development concepts, APIs, and cloud services.
Exceptional problem-solving abilities and a keen analytical mind.
Outstanding written and verbal communication skills, with a talent for explaining complex technical concepts clearly and empathetically.
A strong sense of curiosity and a commitment to continuous learning in a fast-evolving technical environment.
Ability to work effectively and autonomously in a fully remote, globally distributed team, especially serving the EMEA time zones.

What You'll Gain

Impactful Work: Directly contribute to the success and growth of countless developers building with Supabase.
Cutting-Edge Technology: Work with a modern, open source backend platform that is shaping the future of development.
Global, Remote Team: Join a vibrant, supportive, and globally distributed team that values collaboration and individual contributions. Enjoy the flexibility of a fully remote work environment.
Professional Growth: Opportunities for continuous learning and career advancement within a rapidly expanding company.
Community Engagement: Be at the forefront of the Supabase developer community, helping to foster a positive and productive environment.