Overview

Have you ever wanted to play a pivotal role in keeping organizations resilient when the unexpected happens? At Motorola Solutions, our Noggin team builds cloud platforms that manage crises and protect communities. We are looking for a Support Analyst Level 2 to jump into our fully remote, worldwide team. You will be the reassuring voice and sharp problem solver our clients rely on when they navigate complex technical hurdles. If you love untangling tough issues and talking to people from all walks of life, you will fit right in.

Key Responsibilities

Act as the primary escalation point for complex technical requests and user inquiries.
Investigate, troubleshoot, and resolve software incidents related to our cloud-based resilience platform.
Communicate clearly and professionally with global clients via ticketing systems, email, and phone.
Partner closely with engineering and product teams to report bugs and track resolution progress.
Maintain thorough documentation of troubleshooting steps and knowledge base articles.

Requirements

Proven experience in a technical support or customer service role within the software industry.
Strong problem-solving abilities and a knack for explaining technical concepts in plain English.
Familiarity with cloud-based applications and SaaS troubleshooting workflows.
Exceptional written and verbal communication skills in English.
A quiet, reliable home office setup to support a fully remote schedule.

What You'll Gain

The chance to work with a globally distributed team that values collaboration and continuous learning.
Meaningful work protecting critical infrastructure and helping organizations manage safety operations.
Opportunities for professional growth and skill expansion within a major technology leader.
Competitive compensation and flexibility that comes with a remote work lifestyle.