Ashby is Hiring: Strategic Customer Success Manager, EMEA

Imagine stepping into a role where you genuinely influence the success of some of the world's most dynamic companies. At Ashby, our Strategic Customer Success team thrives on building deep, consultative relationships, especially within the enterprise sector. Loren, our Head of Strategic Customer Success, leads a group passionate about crafting and scaling exceptional customer experiences for our upmarket clients. We're actively growing our team, and we're excited to welcome a new Strategic Customer Success Manager focused on the EMEA region. In this pivotal position, you'll collaborate closely with Ashby's largest and most intricate customers. Your efforts will center on accelerating product adoption, ensuring robust customer health, and delivering significant long term value. This isn't just about support; it's about shaping how we empower a diverse range of enterprise clients, from rapidly expanding teams to established public corporations. Ashby itself is incredibly powerful and highly configurable, demanding a profound understanding. You'll cultivate robust product and domain expertise, enabling customers to seamlessly integrate Ashby into their hiring workflows and truly achieve hiring excellence.

Overview

Ashby is revolutionizing how companies hire, and we're building a world class team to support our rapid growth. As a fully remote company with team members across the globe, we embrace flexibility and diverse perspectives. We are now seeking a Strategic Customer Success Manager to join our dedicated EMEA team. In this critical role, you will champion our enterprise customers, ensuring they derive maximum value from Ashby's powerful platform.

Key Responsibilities

Cultivate and strengthen deep, consultative partnerships with Ashby's largest and most strategic enterprise customers across the EMEA region.
Spearhead product adoption strategies, ensuring customers fully leverage Ashby’s highly configurable features to meet their unique talent acquisition needs.
Actively monitor and enhance customer health, proactively addressing challenges and identifying opportunities for growth and value realization.
Guide diverse enterprise clients, from high growth startups to public companies, in optimizing their hiring workflows through Ashby.
Develop profound product and domain expertise in talent acquisition technology, enabling you to provide expert guidance and strategic solutions.
Collaborate cross functionally with product, sales, and engineering teams to advocate for customer needs and influence future product development.
Drive long term customer value by identifying expansion opportunities and ensuring continuous alignment between customer goals and Ashby’s capabilities.

Requirements

A proven track record of at least five years in a customer success role within the B2B SaaS space.
Demonstrated experience supporting enterprise level customers with complex, highly configurable software products.
Expertise in driving impactful enablement initiatives that significantly boost product adoption and deliver superior long term customer outcomes.
Exceptional ability to build and maintain strong, strategic relationships with key stakeholders at all levels.
Strong analytical skills, capable of interpreting data to identify trends, measure success, and inform strategic decisions.
Excellent communication, presentation, and negotiation skills, particularly in a remote, international setting.
Self motivated and proactive, with a deep commitment to customer success and a passion for problem solving.
Fluency in English is essential; additional European languages are a plus.

What You'll Gain

Impactful Work: Directly shape the success of major global companies and contribute to the evolution of a leading talent acquisition platform.
Growth Opportunity: Join a fast growing, innovative company with ample opportunities for professional development and career advancement.
Collaborative Environment: Work alongside a passionate, supportive, and highly skilled team dedicated to excellence.
Remote Flexibility: Thrive in a fully remote, worldwide work environment that values autonomy and work life balance.
Influence: Play a key role in defining how Ashby supports its enterprise customers and influences product strategy.