Have you ever wanted to shape how the world handles agreements? At Docusign, we are transforming the way businesses operate by bringing agreements to life for over a billion people across the globe. We are looking for a Strategic Customer Success Manager to join our team on a fully remote basis, open to candidates worldwide. If you love building deep relationships with executive leaders and helping massive organizations unlock the true potential of their data, this might just be your next big career adventure.

Overview

As a Strategic Customer Success Manager here, you will take ownership of a portfolio featuring some of our most complex and high-value accounts. You will act as a trusted advisor to C-suite executives, proving undeniable return on investment and driving enterprise-wide digital transformation. You will not just manage accounts. You will partner with industry leaders to reimagine their agreement workflows from the ground up.

Key Responsibilities

Build and execute comprehensive customer success strategies that align with executive goals and secure renewals.
Drive large-scale adoption of the Docusign Intelligent Agreement Management platform across global enterprises.
Identify and unlock new growth opportunities by solving complex business challenges with our solutions.
Partner closely with cross-functional teams including sales, product, and professional services to deliver seamless customer experiences.

Requirements

Extensive background in customer success, account management, or strategic consulting within enterprise software.
Proven track record of managing high-value accounts and navigating complex enterprise sales cycles.
Exceptional communication skills with the ability to influence C-level executives.
A deep passion for technology and a genuine desire to help customers achieve their strategic objectives.

What You'll Gain

Joining Docusign means working alongside brilliant people who are passionate about changing how the world does business. You will enjoy a flexible remote work environment, competitive compensation, comprehensive benefits, and endless opportunities to grow your career while making a tangible impact on a global scale.