Imagine a world where the internet genuinely serves people, not just profits. That's the powerful vision driving everything we do at Mozilla. For over 25 years, our groundbreaking work, including the beloved Firefox browser, has pushed for a better, more open web. Now, we are expanding our reach, establishing a brand new team dedicated to bringing Firefox's secure, user-centric browsing experience to businesses and government organizations globally. We are looking for a highly skilled and passionate Strategic Account Manager to join this exciting venture, someone who believes in our mission and is eager to build lasting relationships that redefine enterprise browsing. This is a chance to truly make an impact from anywhere in the world.

Overview

Mozilla has been at the forefront of shaping the internet for a quarter-century, championing privacy and an open web for everyone. Our commitment to these values continues with the innovative Firefox browser, used by over 225 million people globally. Now, we are embarking on an exciting new chapter with the Firefox Enterprise team. This dedicated group is focused on providing business and government customers with a secure enterprise browser that offers superior control and flexibility.

As our Strategic Account Manager, Firefox Enterprise, you will play a pivotal role in this journey. You will be responsible for building, nurturing, and expanding relationships with our most important enterprise clients. This is a fully remote, worldwide opportunity, meaning you can contribute to our global mission from wherever you are. You will act as a trusted advisor, understanding our customers' unique challenges and demonstrating how Firefox Enterprise can meet their needs, all while upholding Mozilla's mission driven principles.

Key Responsibilities

Cultivate and Grow Strategic Accounts: Develop and maintain strong, long lasting relationships with key enterprise customers, becoming their primary point of contact and trusted advisor.
Drive Adoption and Expansion: Strategize and execute plans to increase the adoption and usage of Firefox Enterprise solutions within your assigned accounts, identifying opportunities for growth and expansion.
Understand Customer Needs: Deeply comprehend customer business objectives, technical requirements, and challenges, then articulate how Firefox Enterprise provides effective solutions.
Collaborate Cross Functionally: Work closely with our product, engineering, marketing, and support teams to ensure customer success, advocate for customer needs, and provide valuable market feedback.
Negotiate and Close Deals: Manage the sales cycle from initial contact to closing, including contract negotiation and renewal discussions, ensuring a positive experience for our clients.
Market Insights: Gather and share insights from the field to help inform product development and overall business strategy for Firefox Enterprise.
Achieve Revenue Targets: Meet or exceed assigned sales quotas and performance metrics.

Requirements

A strong background in strategic account management or enterprise software sales, with a proven track record of success in meeting and exceeding targets.
Experience engaging with business and government customers, understanding their unique procurement processes and security needs.
Solid understanding of enterprise IT environments, web browser technologies, and security considerations relevant to large organizations.
Exceptional communication, presentation, and interpersonal skills, capable of building rapport and influencing decisions at various levels.
Demonstrated ability to develop and execute comprehensive account strategies that drive business growth.
Self motivated and able to work effectively in a fully remote, distributed team environment across different time zones.
A genuine passion for Mozilla's mission and commitment to an open, privacy focused internet.
Fluency in English, both written and verbal, is essential for this global role.

What You'll Gain

Shape the Future: Contribute directly to the growth and direction of a new and impactful product line within a globally recognized organization.
Mission Driven Impact: Work for a company that prioritizes people and privacy over profits, where your efforts directly contribute to a better internet.
Global Reach: Engage with diverse enterprise customers from around the world, making a tangible difference on a global scale.
Collaborative Culture: Join a supportive, inclusive, and innovative remote team that values open communication and shared success.
Professional Growth: Access to continuous learning and development opportunities within a dynamic technology landscape.
Competitive Package: Enjoy a competitive salary, comprehensive benefits, and a flexible work environment.