Strategic Account Manager, Customer Success (Remote, Worldwide)

Imagine a world where your everyday transactions are truly safe. A place where the money you've earned, the savings you've built, and the businesses you rely on are protected from sophisticated financial crime, every single second. That's the powerful mission driving Feedzai, and it's where you come in. We're on the hunt for a Strategic Account Manager to join our global team, someone passionate about ensuring our cutting-edge AI technology delivers unmatched value for our most important clients. This isn't just about managing accounts; it's about building trusted partnerships and safeguarding billions of dollars, making a tangible difference in the financial world from wherever you are.

Overview

Feedzai is at the forefront of the fight against financial crime, using trusted AI to detect and prevent fraud and money laundering on a massive scale. We protect more than one billion consumers and $9 trillion in payment volume annually, partnering with the world's top banks, payment networks, and acquirers. As a Series D company with a valuation of $2 billion, our impact is significant and growing.

As a Strategic Account Manager at Feedzai, you will become a vital part of our Customer Success organization. You will take ownership of the full client journey for a designated portfolio of accounts. Additionally, you will provide essential support to Strategic Account Leads and the Head of Strategic Accounts for our largest and most intricate enterprise clients. Your core mission involves ensuring that all projects and live programs consistently deliver contracted value, operate reliably, and flawlessly meet the high expectations of client stakeholders. This is a fully remote opportunity, open to candidates across the globe.

Key Responsibilities

Manage the complete lifecycle of customer success for a dedicated group of accounts, driving engagement and satisfaction.
Collaborate closely with Strategic Account Leads and senior management to support complex enterprise clients, understanding their unique needs.
Guarantee the successful delivery of contracted value from Feedzai solutions across all projects and live programs.
Act as the primary point of contact for key client stakeholders, building strong, lasting relationships built on trust and mutual success.
Monitor and report on client health and performance metrics, proactively identifying and mitigating potential risks or challenges.
Champion client needs internally, working cross-functionally with product, engineering, and sales teams to advocate for improvements and new features.
Develop and execute strategic account plans aimed at maximizing client value, adoption, and long-term partnership growth.
Facilitate regular business reviews with clients, showcasing the impact of Feedzai's technology and aligning on future strategic initiatives.
Drive resolution of critical client issues, coordinating internal resources to ensure timely and effective solutions.

Requirements

Proven experience in a strategic account management or customer success role, ideally within an enterprise SaaS environment.
A strong understanding of the financial services industry, particularly in areas like payments, fraud detection, or financial crime prevention, would be a significant advantage.
Exceptional communication, presentation, and interpersonal skills, with the ability to build rapport and influence at all organizational levels.
Demonstrated ability to manage multiple complex client engagements simultaneously, prioritizing effectively and meeting deadlines.
A proactive, problem-solving mindset with a keen eye for detail and a commitment to delivering outstanding customer experiences.
Comfort working in a fast-paced, dynamic technology company, comfortable collaborating with globally distributed teams.
Ability to interpret data and analytics to articulate value and inform strategic recommendations for clients.

What You'll Gain

An unparalleled opportunity to contribute to a critical global mission: making the world's money safer.
Work with cutting-edge AI and machine learning technology that impacts billions of lives daily.
Join a highly innovative, fast-growing company with a collaborative culture and a supportive global team.
Significant professional growth and development opportunities in a rapidly evolving industry.
The flexibility and autonomy of a fully remote role, allowing you to thrive from anywhere in the world.
A chance to shape strategic client relationships and directly influence product evolution.