Hey there! Four years ago, Jared joined Ashby as the very first member of the Startup Customer Success team. Since those early days, he has helped build out onboarding and success functions across the entire startup segment, growing the team into a fifteen-person crew spread across the US, Canada, and EMEA. Now, they are looking for another Startup Customer Success Manager in the US or Canada to join the journey. Early-stage customers hold a special place here because they are not just learning software; they are learning how to build hiring excellence right into the DNA of their growing organizations. If you love helping small teams scale and want to work fully remotely across the Americas, this might just be your next big adventure.
Overview
As a Startup Customer Success Manager at Ashby, you will serve our early-stage customers programmatically. These teams rely on you to provide the guidance they need to succeed independently while also stepping in with personal support when questions arise. You will take ownership of a dedicated book of customers, acting as their main point of contact while shaping how early-stage companies experience our platform.
Key Responsibilities
- Create high-quality onboarding materials, documentation, and engaging e-webinars that enable customers to get up and running smoothly on their own.
- Step in to assist users directly via email and customer calls whenever tailored guidance is needed.
- Manage a dedicated book of customers and serve as their primary point of contact in our shared inbox.
- Collaborate closely with the broader success team to continuously refine our programmatic startup offerings.
Requirements
- At least 2 years of full-time professional experience working as a Startup Customer Success Manager, Account Manager, or Program Manager.
- Based in the US or Canada for this fully remote opportunity.
- A passion for helping early-stage organizations build strong foundations in hiring and talent operations.
- Strong written and verbal communication skills with a knack for creating clear, accessible educational content.
What You'll Gain
- The chance to work fully remotely with a collaborative, growing international team.
- Direct ownership over a vital segment of customers where your contributions make a visible impact every single day.
- Opportunities for professional growth as you help shape the future of our startup success programs.
How to Apply
Click the apply button below to view the full job details and submit your application directly through the employer's official page.
