Staff/Principal Product Manager, Patient Experience

Ever wondered what it takes to truly redefine how people access healthcare in the digital age? At Wheel, we are seeking a visionary Staff/Principal Product Manager focused entirely on the Patient Experience. This isn't just another product role; it's an opportunity to shape the very first impression and ongoing journey millions of patients have with virtual care, making it seamless, intuitive, and deeply human. Imagine crafting experiences that empower individuals to easily connect with quality healthcare providers, all while navigating the complex needs of our enterprise partners. If you're passionate about making a tangible difference in healthcare delivery through innovative product solutions, then keep reading. We believe your expertise could be the key to unlocking the future of patient care.

Overview

Wheel is at the forefront of healthcare innovation, building a robust platform that enables the nation's most forward-thinking companies to deliver exceptional virtual care on a grand scale. We empower our partners with cutting edge technology, strategic insights, and a vast network of board certified clinicians, all designed to foster consumer engagement and maximize impact. Visit www.wheel.com to learn more about our mission to transform healthcare.

As our Staff/Principal Product Manager for Patient Experience, you will take full ownership of the strategic vision and product roadmap for the consumer facing interfaces. These are the crucial touchpoints where patients engage with virtual care delivered through our enterprise brands. This unique B2B2C dynamic means you'll excel at designing user experiences that not only delight consumers with modern healthcare expectations but also meticulously satisfy the technical, brand, and regulatory requirements of our large enterprise partners. This is a fully remote opportunity, open to talented individuals worldwide.

Key Responsibilities

Define and champion the product strategy and roadmap for the entire patient experience across our platform.
Translate complex user needs, market research, and business requirements into clear, actionable product specifications.
Collaborate extensively with cross functional teams, including engineering, design, clinical, and commercial partners, to bring products to life.
Engage directly with enterprise partners to understand their unique brand, technical integration, and compliance needs, ensuring a seamless B2B2C experience.
Oversee the entire product lifecycle from initial ideation and discovery through development, launch, and continuous iteration.
Utilize data analytics, A/B testing, and user research to inform product decisions, measure performance, and drive continuous improvement.
Ensure all patient facing products meet the highest standards of quality, security, accessibility, and regulatory compliance in the healthcare space.
Mentor and guide less experienced product managers, contributing to the growth and development of Wheel's product organization.

Requirements

Extensive experience as a Senior, Staff, or Principal Product Manager, with a significant portfolio demonstrating impactful user or patient experience work.
Proven success in a B2B2C product environment, adept at balancing the needs of both enterprise partners and end consumers.
Demonstrated ability to define and execute comprehensive product strategies from concept through launch and iterative improvement.
Deep understanding of healthcare technology, virtual care, or related regulated industries is highly desirable.
Exceptional communication, presentation, and stakeholder management skills, capable of influencing and aligning diverse teams and leadership.
Proficiency in agile development methodologies and modern product management tools.
A strong user centric mindset with a genuine passion for creating intuitive, engaging, and impactful digital health experiences.
Ability to thrive in a fast paced, dynamic, and fully remote work environment.

What You'll Gain

The chance to drive significant, tangible impact on the future of virtual healthcare delivery.
Work alongside a collaborative, innovative, and mission driven team dedicated to transforming patient care.
Abundant opportunities for continuous professional growth, leadership development, and skill enhancement.
A culture that values autonomy, encourages ownership, and provides direct influence over critical product decisions.
Competitive compensation and a comprehensive benefits package designed to support your well being.
The flexibility and effectiveness of a fully remote work model, fostering a healthy work life balance.