Overview

If you love helping massive organizations transform how they run physical operations, we have a spot for you. At Samsara, our Enterprise Customer Success team acts as the main strategic advisor for the companies powering the global economy. You will guide these industry leaders through their digital evolution, helping them leverage our Connected Operations Cloud to make the world safer and more efficient. Best of all, this is a fully remote role open to candidates worldwide, giving you the flexibility to make a huge impact from wherever you call home.

Key Responsibilities

Build rock solid relationships with enterprise executive sponsors and key stakeholders.
Drive platform adoption and showcase measurable return on investment across massive fleets and industrial sites.
Partner cross functionally with product, sales, and support teams to solve complex customer challenges.
Design and execute proactive retention strategies that keep churn low and expansion revenue high.
Advocate fiercely for the customer voice internally to shape our future product roadmap.

Requirements

Extensive experience managing enterprise accounts in a B2B SaaS environment.
Proven track record of driving net retention and long term customer value at scale.
Exceptional communication skills with the ability to influence C level executives.
Deep curiosity about physical operations, IoT technology, and data driven solutions.
Ability to thrive in a fast paced, dynamic, and recently public company atmosphere.

What You'll Gain

Stepping into this role means joining a high growth company that values autonomy and long term thinking. You will work alongside brilliant teammates who genuinely care about safety and sustainability. We offer competitive compensation, comprehensive benefits, and the genuine support you need to grow your career on a global stage.