Sr. Director, Renewals Operations

Are you ready to truly own and shape the future of a critical commercial function at a global leader in ed-tech? Skillsoft is on a mission to empower growth, transforming how organizations and learners thrive amidst constant change. We're building something truly integrated and powerful, governing a substantial $250M Enterprise ARR base. We need an operating leader, someone who not only envisions the future of pricing, deal desk, and contract negotiation but also builds and runs it from the ground up. This isn't just a role; it's an opportunity to design, pilot, and ultimately lead a core part of our business. If you're a strategic thinker with a passion for operational excellence and a knack for driving performance, this fully remote, worldwide opportunity at Skillsoft could be your next big career move.

Overview

At Skillsoft, we firmly believe that skills fuel growth. Our core mission involves empowering every organization and individual learner to embrace continuous growth, effectively turning constant change into significant progress. As a valued member of our team, your unique skills will directly assist organizations in understanding their current capabilities, identifying future needs, and applying them strategically to enhance real performance. We are currently creating an integrated commercial function that will unite pricing strategies, deal desk operations, contract negotiations, and various related commercial capabilities. This pivotal function will govern pricing and discounting across an impressive ~$250M Enterprise Annual Recurring Revenue (ARR) base. As our Sr. Director, Renewals Operations, you will have the unique privilege to co-lead the forward-looking design of this entire function and spearhead its end-to-end commercial process redesign. Following this, you will build and then operate it as its dedicated leader. This represents a full-lifecycle role, combining design with hands-on operation, where you will genuinely shape the function, pilot its initial capabilities, and guide it into steady-state ownership.

Key Responsibilities

Serve as the primary future operator of an integrated commercial function, unifying critical areas like pricing, deal desk, contract negotiation, and adjacent capabilities.
Govern price and discount strategies across a significant ~$250M Enterprise ARR base, ensuring optimal revenue performance.
Co-manage the comprehensive future-state design of this essential commercial function, contributing significantly to its strategic direction.
Lead the end-to-end redesign of commercial processes, identifying efficiencies and implementing best practices.
Build and establish the operational framework for this function, then lead its ongoing execution as the operating leader.
Shape the function's overall structure and strategy, piloting its priority capabilities to ensure successful implementation.
Ensure the successful transition and sustained ownership of the function into its steady-state operation.

Requirements

Extensive experience in commercial operations, revenue operations, renewals management, or a related senior operational leadership role.
Demonstrated ability to design, implement, and optimize complex commercial processes within a B2B SaaS environment.
Proven leadership experience at a Senior Director level or equivalent, managing significant operational functions.
Deep understanding and hands-on experience with pricing models, deal desk operations, and contract negotiation strategies for enterprise clients.
Strong analytical skills with a data-driven approach to decision-making and performance optimization.
Exceptional project management capabilities and a track record of successfully driving large-scale initiatives.
Excellent communication, interpersonal, and stakeholder management skills, capable of influencing across various levels of an organization.
A proactive, problem-solving mindset with the ability to thrive in a fast-paced, evolving environment.

What You'll Gain

The unparalleled opportunity to design, build, and lead a foundational commercial function that directly impacts Skillsoft's growth and success.
Significant influence over a substantial ~$250M Enterprise ARR base, making a tangible difference to our revenue performance.
A leadership position within a dynamic and innovative ed-tech company committed to continuous learning and development.
The flexibility and autonomy of a fully remote, worldwide role, allowing you to contribute from wherever you are.
Immense professional growth and career development opportunities within a supportive and forward-thinking organization.