Sr. Administrator, Benefits

Inmar Intelligence

Are you passionate about helping people navigate their benefits with ease and confidence?

Imagine being the friendly, knowledgeable expert our team members turn to for guidance on their health, wealth, and well-being. At Inmar Intelligence, we believe our people are our greatest asset, and a robust, well-understood benefits program is key to their success and happiness. We are actively seeking a dedicated and highly professional Senior Administrator, Benefits to join our remote-first team, a truly worldwide opportunity where you can make a significant impact from wherever you call home.

Overview

As our Senior Administrator, Benefits, you will be the cornerstone of our comprehensive benefits and wellness plans for associates across both the United States and Canada. This pivotal role involves the seamless day-to-day administration of a diverse portfolio of benefits, ranging from group health, dental, and vision coverage to critical short-term and long-term disability, life insurance, and essential retirement plans like 401(k) and RRSP. You will also manage health savings accounts, flexible spending plans, and a variety of other voluntary benefits. Beyond the administrative tasks, you will be a trusted resource, educating new hires and current employees, and ensuring every aspect of our benefits program operates smoothly and accurately.

Key Responsibilities

Administer Benefit Programs: Oversee the daily operations for all US and Canada benefits and wellness plans, including health, dental, vision, disability, life insurance, HSA, FSA, 401(k), RRSP, and other voluntary offerings.
Process and Review Changes: Diligently process, review, and approve benefit enrollments, changes, and terminations, ensuring accuracy and compliance.
Resolve Issues: Proactively research and resolve discrepancies identified through weekly reports, maintaining data integrity across all systems.
Provide Exceptional Support: Serve as a primary point of contact for associates, offering timely and empathetic responses to inquiries via email, voicemail, and Workday Inbox tasks.
Educate Employees: Lead engaging benefits education sessions during new hire orientations and conduct individual meetings to help associates understand their options fully.
Maintain Content Accuracy: Ensure all orientation presentations and benefits communication materials are current, clear, and accurate.
Manage Financial Aspects: Demonstrate strong financial acumen by verifying that all benefit invoices align perfectly with existing vendor contracts, promptly escalating and resolving any discrepancies or payment delays.
Uphold Confidentiality: Consistently maintain the highest level of professionalism, discretion, and confidentiality regarding sensitive employee information and benefit details.

Requirements

Proven experience in benefits administration, particularly with US and Canadian benefit plans.
In-depth knowledge of various benefit types including group health, dental, vision, disability, life insurance, HSA, FSA, 401(k), and RRSP.
Exceptional customer service skills with a genuine desire to assist employees.
Demonstrated proficiency in processing benefit changes and resolving complex issues.
Familiarity with Workday for HR and benefits administration is highly advantageous.
Strong financial acumen, including experience with invoice reconciliation and vendor contract alignment.
Outstanding communication and presentation skills, capable of educating diverse audiences.
A track record of maintaining the utmost confidentiality and discretion in a professional setting.
Ability to work effectively and independently in a fully remote, global environment.

What You'll Gain

The opportunity to make a tangible difference in the lives and well-being of associates across two countries.
A chance to work remotely for a leading intelligence company, connecting with colleagues from around the world.
Continuous professional growth and development within the dynamic field of benefits administration.
A collaborative and supportive team environment that values your expertise and contributions.
Exposure to a comprehensive suite of benefit programs and cutting-edge HR technologies.