Overview

BrickBrands is excited to welcome a Spanish Bilingual Content Processing Specialist to our growing, fully remote global team. In this pivotal role, you will be the frontline guardian of our clients' social media presence, meticulously monitoring, reviewing, and processing online content. This involves moderating discussions, classifying information, and engaging directly with comments and messages. Your sharp judgment will ensure brand consistency and exceptional customer interactions across various platforms, while also identifying and escalating potential social media crises. This is a truly worldwide opportunity, inviting applications from dedicated professionals everywhere.

Key Responsibilities

Skillfully respond to public comments, always demonstrating strong judgment, acute context awareness, and maintaining the client's authentic brand tone.
Efficiently manage direct messages (DMs) and private support conversations from start to finish, providing complete resolutions.
Utilize our CRM system to review comprehensive customer histories, accurately track ongoing cases, and meticulously document all outcomes.
Address a broad spectrum of common customer service needs, including providing support for account and login issues, handling subscription, billing, refund, and cancellation requests, engaging in retention-style conversations when appropriate, and assisting with access, download, installation, or general 'it's not working' troubleshooting.
Offer basic product guidance and technical assistance to users.
Proactively identify and escalate any potential social media crises to the designated contacts within the company.

Requirements

Fluency in both Spanish and English is absolutely essential, with exceptional written and verbal communication skills in both languages.
Proven experience in social media monitoring, content moderation, or a customer service environment.
Demonstrated ability to exercise strong judgment and make sound decisions in fast-paced online environments.
Familiarity with CRM systems and a comfort level with technology for troubleshooting and managing customer interactions.
A keen eye for detail and a commitment to maintaining brand integrity and guidelines.
Ability to work independently and collaboratively in a fully remote setting.

What You'll Gain

Are you a natural communicator who thrives on connecting with people online? Do you possess a keen eye for detail and a knack for navigating the dynamic world of social media? BrickBrands is searching for a talented, Spanish-bilingual individual to join our team as a Content Processing Specialist. Imagine a role where you get to be the voice of diverse brands, ensuring their online communities are vibrant, safe, and supported, all from the comfort of your own home, no matter where you are in the world. This isn't just a job; it's a chance to make a real impact on how our clients interact with their audiences every single day. Joining BrickBrands means becoming part of a supportive and dynamic global team. You will have the unique opportunity to work with diverse clients, hone your social media expertise, and develop your problem-solving skills in a remote-first environment. We offer a chance to genuinely impact customer satisfaction and brand reputation, all while enjoying the flexibility of working from anywhere in the world.