Overview

Ever wondered what it would be like to truly redefine an industry with cutting-edge AI? At Numa, we're not just imagining the future of automotive service and sales; we're actively building it. We're on a mission to empower dealerships with advanced AI agents that transform customer interactions, streamline operations, and boost profitability. If you're passionate about technology, thrive on solving complex problems, and love helping others succeed, then we might have the perfect opportunity for you.

Numa is at the forefront of revolutionizing the automotive industry. We are crafting the platform to power AI-native dealerships, using advanced AI agents to automate customer interactions, streamline operations, and completely reimagine how dealerships work. Our innovative solutions integrate AI into every facet of dealership functions, from rescuing customer calls and voicemails to reducing resolution times and boosting team productivity. Backed by $50 million from leading investors like Google and Threshold, we're growing fast and making a real impact.

We're seeking a talented Solutions Engineer to join our vibrant team. This is a fully remote, worldwide opportunity, offering you the chance to contribute to a groundbreaking mission from anywhere. In this pivotal role, you will be a crucial technical advisor, providing exceptional support and solution delivery to our valued customers and internal teams. You will diagnose intricate issues, resolve complex product and system challenges, and empower users to fully leverage the power of our solutions. This position requires a commitment to our standard operating hours of 9:00 AM to 6:00 PM Pacific Standard Time (PST), ensuring seamless collaboration with our core team.

Key Responsibilities

Act as a primary technical point of contact, offering expert guidance and support to customers and internal stakeholders.
Skillfully diagnose and troubleshoot complex technical issues related to Numa's AI platform and integrations.
Develop and implement innovative solutions to optimize product performance and enhance user experience.
Collaborate closely with product, engineering, and customer success teams to communicate customer feedback and drive continuous improvement.
Create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practices.
Conduct technical training sessions for both internal teams and customers, ensuring they understand and utilize our solutions effectively.
Contribute to the ongoing development of our support processes and tools, seeking opportunities for automation and efficiency.
Serve as an advocate for the customer, ensuring their needs are met and their experience with Numa's products is exceptional.

Requirements

Proven experience in a Solutions Engineer, Technical Support Engineer, or similar customer-facing technical role.
Strong analytical and problem-solving abilities, with a knack for breaking down complex issues into manageable steps.
Excellent verbal and written communication skills, capable of explaining technical concepts clearly to diverse audiences.
Familiarity with software integration processes, APIs, and cloud-based platforms.
Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
A genuine passion for technology and a commitment to delivering outstanding customer service.
Experience in the automotive industry or with AI/ML products is a plus, though not strictly required.

What You'll Gain

The chance to be a part of a well-funded, rapidly growing company that is genuinely disrupting an entire industry.
Work with cutting-edge AI technology and contribute to products that make a tangible difference for businesses.
A supportive and collaborative remote-first work environment, allowing you to thrive from anywhere in the world.
Opportunities for professional growth and development as Numa continues to scale and innovate.
Make a significant impact by directly influencing customer success and product evolution.
Competitive compensation and benefits package.