Software Engineer – Support (USA Only - 100% Remote)

Ever wondered what it's like to build the very heart of a company's customer happiness engine? At Close, we're on a mission to redefine sales through intelligent, intuitive CRM, and a massive part of that success stems from our legendary customer support. We're searching for a talented Software Engineer to join our fully remote team, specifically focused on crafting the cutting-edge tools and AI systems that empower our support specialists. This isn't just about fixing bugs; it's about pioneering how a growing business delivers exceptional, AI-powered customer service. If you're passionate about elegant code, smart automation, and making a tangible impact, this role offers a unique opportunity to directly shape our future.

Overview

Close has been innovating in the CRM space since 2013, building a platform designed to remove friction and accelerate sales for teams globally. We are now integrating advanced AI into every facet of our product, turning busywork into seamless, automated experiences so sales professionals can focus purely on selling. We are a bootstrapped and profitable company, which means our decisions are driven by our customers' needs and our own vision, not external pressures. Our 120-person team is 100% remote, spread across the USA, united by a shared goal: to ensure no small or scaling business ever struggles with sales again. This specific role places you at the core of our customer support function. You will engineer the critical tools and AI systems our Support team relies on daily. Customer support is a significant differentiator for Close, and as our customer base expands and AI technology evolves, your work will be instrumental in maintaining our high standards and enhancing our team's capabilities.

Key Responsibilities

Design, develop, and deploy robust tools and applications that streamline our customer support workflows.
Build and maintain sophisticated AI systems to automate parts of the support process, freeing our team for more complex customer interactions.
Collaborate closely with our Support team to identify pain points, gather requirements, and iterate on solutions that genuinely improve their efficiency and our customers' experience.
Strategically determine which support processes are best suited for automation versus those that require a human touch, ensuring a balanced and effective approach.
Ensure the reliability, scalability, and performance of all support-related software and systems.
Contribute to our broader engineering culture and best practices while being an embedded expert within the Support function.

Requirements

We are looking for someone who brings:

Proven experience as a Software Engineer, ideally with a focus on internal tools, automation, or systems integration.
Strong proficiency in at least one modern programming language, such as Python or JavaScript, and familiarity with web technologies.
A solid understanding of AI/ML concepts, with hands-on experience or a strong desire to apply them in practical, impactful ways within a support context.
Excellent problem-solving abilities and a talent for breaking down complex challenges into manageable, shippable solutions.
Exceptional communication skills, capable of translating technical concepts for non-technical colleagues and collaborating effectively across teams.
A proactive and autonomous mindset, comfortable making informed decisions and driving projects forward in a remote environment.
This is a fully remote position, open to candidates located anywhere within the United States only.

What You'll Gain

Joining Close as a Software Engineer, Support, offers you:

The chance to make a profound impact by directly shaping the future of customer support for a rapidly growing company.
An exciting opportunity to work at the forefront of AI innovation, applying cutting-edge technology to real-world business challenges.
A role with significant autonomy, where your decisions about automation and system design will directly influence team efficiency and customer satisfaction.
Membership in a supportive, 100% remote team culture that values collaboration, continuous learning, and work-life balance.
The stability and independence of a bootstrapped, profitable company that prioritizes long-term success over short-term trends.
The satisfaction of building a product that genuinely helps small and scaling businesses thrive.