Ready to help shape the future of AI powered customer experiences? At Genesys, we build technology used by thousands of organizations globally to turn everyday service into extraordinary relationships. We need a Services Engagement Director who can bridge the gap between visionary cloud software and real world business value for our mid market clients. If you love closing high value deals, collaborating with smart teams, and guiding clients toward seamless technology adoption, this fully remote role across the United States is tailor made for you.

Overview

As our Services Engagement Director for the Mid Market, you will own professional services revenue growth by shaping and closing strategic engagements that guarantee measurable customer outcomes. You will work alongside sales teams and technical experts to design deployment strategies that maximize lifetime customer value. By championing our cutting edge AI and cloud innovations, you ensure our clients move technology from mere possibility into thriving production environments.

Key Responsibilities

Drive professional services revenue growth by identifying, shaping, and closing high value engagements.
Partner closely with sales and account teams to position comprehensive service solutions that align with mid market client goals.
Define clear project scopes, accurate cost estimations, and robust proposals that set the stage for successful software deployments.
Accelerate customer adoption rates and boost overall lifetime value through strategic consulting and alignment.
Serve as the trusted advisor on service capabilities, showcasing how empathy and artificial intelligence transform modern customer experiences.

Requirements

Demonstrated track record of selling and closing complex professional services engagements within the software or SaaS industry.
Strong background working with mid market enterprise clients and navigating multi layered sales cycles.
Deep understanding of cloud solutions, customer experience platforms, and emerging AI technologies.
Exceptional communication and negotiation skills with the ability to influence C level stakeholders.
Ability to thrive in a fast paced, fully remote environment while collaborating across distributed teams.

What You Will Gain

The chance to work with groundbreaking AI orchestration tools used by thousands of global brands.
Complete location flexibility with a fully remote work model based in the United States.
Competitive compensation packages with lucrative incentives tied to professional services growth.
Ongoing career growth opportunities in an innovative, empathy driven tech culture.